Case Manager, Family Centre, Dublin

Location: Dublin

Contract: Full-Time, Permanent & Specific Purpose Contracts Available

The purpose of this role is to support critical case families experiencing homelessness. Through case management and triage, you’ll help these families build the skills they need to maintain emergency accommodation and transition to long-term housing.

Make a Real Impact: Gain invaluable experience in a role that is both challenging and deeply rewarding.
Build Meaningful Relationships: Manage a maximum caseload of 10 families, allowing you to provide long-term, personalised support.
Collaborative Environment: Be part of a dedicated and supportive team based in our Family Centre in Dublin 7. You’ll work directly with families across Dublin and Kildare in various emergency accommodation settings.
Autonomy & Trust: Enjoy a high level of independence in your work, with the freedom to manage your own schedule and approach, while knowing you have a strong team behind you.
Comprehensive Support Network: Benefit from ancillary supports including child support workers and advice & information services, ensuring families receive holistic care.
Team Connection & Growth: Participate in weekly team meetings and ongoing supervision designed to support your professional development and wellbeing.
Invest in Your Development: Access our dedicated internal Learning & Development and Practice Development teams. Training includes Housing First, Therapeutic Crisis Intervention (TCI), addiction support, mental health first aid, and monthly reflective practice sessions.

What You Will Do:

Undertake assessments and develop/implement support plans with families experiencing homelessness.
Implement support plans to assist families in maintaining emergency accommodation.
Liaise with and advocate on behalf of families with relevant statutory authorities.
Provide advice, information, and advocacy for families experiencing homelessness.
Identify customers’ needs and support the development of the Family Centre service to meet these needs.
Work under the supervision and direction of line management within the project.
Collaborate as part of a team in delivering the triage service and wider Family Centre services.
Respond to phone queries, emails, and families presenting to the service seeking support.
Establish links with local services and relevant community groups as appropriate.
Be familiar with and comply with all relevant Focus Ireland policies (e.g., Child Protection Policy, Confidentiality Policy, Customer Complaints Policy, Health and Safety Policy).
Maintain accurate records and statistics.
Be vigilant to any health, safety, and welfare risks in the workplace and report concerns to your Line Manager or Health & Safety Representative.
Attend and contribute to team, section, and agency meetings as required.
Work within the framework of the overall objectives of Focus Ireland.
Undertake other duties as reasonably assigned from time to time in consultation with the Project Leader.

What You Will Need:

2+ years’ experience working with disadvantaged individuals/families.
Relevant third level degree in the area of social care i.e. youth work, social studies, addiction, psychology.
Strong advocacy, assessment, and support planning skills.
Knowledge of homelessness, child protection, and crisis intervention.
Ability to work independently and flexibly.
Experience with high-risk households and multi-element supports (desirable).
Full driver’s license and access to your own vehicle.

Focus Ireland is an equal opportunities employer.

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Case Manager, Family Centre, Dublin

Job Description