Operations Engineer III - Office Hybrid in Leopardstown, Dublin 18

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

As an Operations Engineer III at ICON, you will contribute to our client services function, working collaboratively to deliver high-quality outcomes across our clinical programmes.

Your Profile:

Infrastructure Components Under Support

Citrix Delivery Controllers
Citrix StoreFront
Citrix Director
Citrix Licensing
Citrix Gateway / NetScaler
Citrix VDA
Machine Catalogues
Delivery Groups
MCS
Citrix Policies
Citrix Printing
Citrix Profile Management

Core Responsibilities

Administration and support of the enterprise Citrix environment
Citrix server patching and lifecycle management
Incident, problem and escalation management
Root Cause Analysis for complex Citrix issues
Management of Citrix-related MDP and MyDesk services
Resolution of issues escalated from EUS and other support teams
Performance optimisation and platform stability
Technical documentation and operational improvements
Participation in change implementation and maintenance activitie

Technical Requirements

Must Have

5+ years Citrix administration experience
Citrix Virtual Apps and Desktops
StoreFront
Director
Delivery Controllers
Machine Catalogues
Delivery Groups
MCS
Citrix Policies
Windows Server administration
Active Directory
Group Policy
PowerShell
Patching and vulnerability remediation
Troubleshooting enterprise Citrix environments

Nice To Have

FSLogix
NetScaler
Certificate Management
Automation

#LI-MK2

#LI-Hybrid

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

Competitive base salary and performance related incentives
Health and wellbeing programmes including medical, dental, and vision coverage where applicable
Retirement and pension plans
Life assurance and disability coverage
Employee assistance programmes and wellbeing resources
Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply

Operations Engineer III - Citrix

Benefits

Job Description