Keeper Security is hiring an experienced and execution-oriented Manager of Account Management to lead a team of high producing Account Managers within our B2B, EMEA sales division. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organisations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and be responsible for overseeing day-to-day sales activities, inspiring achievement of sales targets, and ensuring our sales processes are optimised to drive growth.

About Keeper

Keeper Security is transforming cybersecurity for people and organisations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organisations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.

About the Role

The Manager of Account Management, EMEA will be responsible for managing North America’s, large scale Mid-Market Account Management team. This is a hands-on sales management position, responsible for contributing to predictable existing sales velocity and the professional development of high-performing sales representatives on the team. You will manage the team responsible for client health and adoption of our cloud-based, award-winning cybersecurity platform. This is a highly strategic role within the company, with many touchpoints in the field (both pre and post-sale) as well as internal facing with product management and marketing.

Responsibilities

Lead, manage and motivate a team of Account Managers focused on actioning renewals, expansions and upsells and driving revenue growth
Drive revenue retention via a highly efficient, scalable customer renewal engine
Generate incremental bookings within existing accounts from subscription expansion and upsell of add-on portfolio products
Help directly manage Tier 1, high priority client relationships
Collaborate with Customer Support to ensure accurate and complete on-boarding of new clients and lanes
Partner with Sales to develop strategies and team goals to improve product penetration rates and expand Keeper’s footprint within existing customer portfolio
Proactively monitor assigned client health through quantitative and qualitative means
Own the optimisation of contracts and other documents supporting renewals
Scale, recruit, mentor and grow the account management team, ensuring the right structure, talent and processes are in place for success
Develop and implement sales strategies to meet and exceed monthly and quarterly sales targets
Monitor and manage individual and team performance, providing coaching, training, and feedback to enhance productivity
Conduct regular one-on-one meetings with sales reps to review performance, troubleshoot challenges, and strategise for success
Join customer calls alongside sales reps to provide strategic support, assist in advancing deals toward closure, and deliver real-time coaching to optimise sales conversations and outcomes
Analyse sales data to identify trends, opportunities, and areas for improvement, ensuring accurate forecasting and reporting
Collaborate closely with the marketing team to ensure alignment on lead generation, campaigns, and messaging
Continuously refine and optimise sales processes and tools to improve efficiency and effectiveness
Maintain a deep understanding of Keeper’s product offerings, customer needs, and market dynamics
Drive a high-energy, positive sales culture that motivates the team to perform at their best
Ability to travel to and from customer meetings (locally and nationally) & rent and/or operate a vehicle on behalf of the company

3+ years proven work experience as a Sales Manager
3+ years previous work experience in the SaaS industry, Cybersecurity industry experience preferred
Proven track record of meeting or exceeding sales targets and managing a high-performing sales team
Strong knowledge of SaaS sales processes, expansions, renewals and CRM systems, Salesforce experience preferred
Ability to construct, present and execute territory-level sales strategies
Exceptional leadership, communication, and interpersonal skills, with the ability to inspire, mentor and develop a team
Data-driven mindset with experience analysing sales metrics to drive decision-making
Ability to adapt in a fast-paced, ever-changing market environment
Strong problem-solving skills, with the ability to handle challenges and find creative solutions
Ability to travel up to 20% of the time
Bachelor's degree in Business, Marketing, or a related field
Experience working in IAM industry is a plus

Onsite lunches
Private healthcare (no wait period)
Pension contribution (no wait period)
Sick Pay
Bike-to-Work Scheme (if local)

Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Manager, Account Management (EMEA)

Benefits

Job Description