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Client Finance Manager - Europe

Key roles

The Client Finance team is responsible for leading a team of finance professionals, and establishing a culture of continuous improvement. The role requires a candidate to support and work collaboratively with members of the Finance Department in the delivery of a high-calibre service and to record and issue of all Finance transactions relating to Clients that Sedgwick supports.

The team has high level of engagement with both internal and external stakeholder, from the issuing of payments, communication of bank reconciliations and monthly client statements, and responding to any queries in relation to these transactions. Cross-training into different areas will be key to the colleague’s personal and professional development across all areas of Finance and to ensure the business has a robust/resilient finance team in place to provide the service required.

Duties and Responsibilities

Management of Client accounts assigned to include but not limited to:

Oversee and manage the financial operations and team related to client accounts, ensuring accuracy and compliance with company policies and regulatory requirements.
Prepare and analyse financial reports, reconciliations for clients, providing insights and recommendations to support decision-making.
Collaborate with various departments to ensure seamless financial processes and address any client-related financial issues and systems’ issues.
Maintain and strengthen client relationships by addressing financial inquiries and providing timely and accurate information.
Monitor and manage billing, and fee collections related to client accounts.
Implement, maintain and improve internal controls to safeguard client’s monies and ensure financial data integrity.
Stay updated with Sedgwick Group trends, financial regulations, and best practices to ensure compliance and efficiency.
Creation of new accounts on system and with bank.
Producing, recording, and issuing of payments relating to clients, providing insights and recommendations to support decision-making.
Supporting and guiding client-facing staff in financial discussions, ensuring adherence to established protocols to minimize outstanding debts.
Monitoring client payment responsibilities, providing clear communication, and addressing any concerns sensitively.
Presenting detailed debt and financial reports to the management team regularly.
Reconciliation and issuing of monthly client statements/bordereau.
Daily/Weekly/Monthly Bank Reconciliations.
Liaising with internal & external stakeholders in all queries relating to client accounts.
Management of stop payments and out of date cheques.
Lodgment of cheques received.
Recording all banking transition both inbound and outbound.
Management and reconciliation of all fees due to Sedgwick.
Management of close process and return of funds to Client.
Cross train in non-assigned accounts to provide cover for other team members.
Assist in the Debt Management process within the Finance.
Posting of journals to the Finance accounting system.
Process Foreign currency payments on Client accounts.
Timely and efficient resolution of unresolved client funds issues.
Engage in Finance Department projects as assigned.
Ad hoc duties as assigned by Finance Management Team.

Leadership and Management

Leading a team of finance professionals and recruiting talented individuals.
Building positive working relationships with shared service centres and the wider international finance community, sharing best practices, and adopting a "one team" mindset.
Supervise and mentor team members.
Conduct performance evaluations and provide feedback.
Collaborate with senior management to develop strategic plans.
Identify opportunities for growth and improvement.

Financial Operations and Accounting

Overseeing the end-to-end financial operations related to client accounts, ensuring accuracy and compliance with company policies and regulatory requirements.
Implementing and maintaining robust accounting and finance operational processes, including balance sheet reconciliations.
Collaborating with various departments.

Qualifications/skills

Leaving certificate Accountancy/Business Related 3rd level Qualification and/or commenced a recognised accountancy technician’s course is desirable but not essential.
Insurance qualification APA is desirable but not essential.
Prior Experience within the Insurance industry/Client Portfolio Role desirable but not essential.
Strong reconciliation/problem solving skills.
Experience with SUN/SAP accounting system preferable but not essential.
Experience working within a busy Finance department preferable but not essential.
Excellent communication and interpersonal skills, both written and verbal.
Good collaborative skills, able to quickly establish effective internal and external working relationships with key people across different services/functions.
Calmness and ability to respond effectively when under pressure e.g. in an emergency.
Ability to meet daily/weekly / monthly deadlines.
Ability to work flexibly on own initiative and as part of a team.
Sound knowledge of MS Excel.
Strong attention to detail and process.
Highly numeric.
Ability to follow up on unresolved issues in timely and efficient manner.

Personal attributes

Proven experience in financial management, preferably within a client-focused environment.
Strong analytical skills with the ability to interpret complex financial data.
Excellent communication and interpersonal skills to effectively interact with clients and internal teams.
Proficiency in financial software and Microsoft Office Suite, particularly Excel.
High attention to detail and strong organizational skills.
Ability to work independently and as part of a team, managing multiple priorities in a dynamic environment.
High levels of motivation and enthusiasm.
Willingness to operate flexible hours.
A positive attitude, co-operative, willing to comply with company policies and procedures and work constructively with colleagues.
Willing to contribute to the overall improvement and success of the business, working practices
Capable of working well in a team environment.
Capacity to work independently and demonstrate initiative.
Proactive approach.
Willing to commit to our core values.

Short term goals

Establish a deep understanding of company processes, financial systems, and client relationships.
Achieving KPIs related to financial management, reporting accuracy, and debt control.
Building strong relationships with internal teams and clients.
Contributing to process improvements and demonstrating leadership potential.

Benefits of working for Sedgwick in Ireland

Bike to Work Scheme
Tax Saver Travel Scheme
Discounted onsite Gym Membership (Dublin 4)
Discounted onsite Montessori (Dublin 4)
EAP – Employee Assistance Programme
Health Insurance Scheme
Life Cover
PHI – Permanent Health Insurance
Exams & Professional Membership Fees
Professional and personal development opportunities

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Client Finance Manager - Europe

Benefits

Job Description