Reverse Logistics T1

What this Job Entails:

Reverse Logistics Tier 1 is responsible for hardware return collections & inspecting hardware to

be reused or e-recycled. This role completes inventory asset tagging and documenting assets

and accessories in the inventory management system, contacting customers to coordinate

hardware returns, and preparing hardware to be e-recycled and scheduling e-recycling

collections. Reverse Logistics Tier 1 also performs order tracking, hardware putaway, and

assists with all warehouse services. Reverse Logistics Tier 1 enables ~350k staff around the

globe. This is an introductory role in Astreya ITAM services.

Scope:

Follows established procedures on routine work Requires detailed instructions

Your Roles and Responsibilities:

●Support & cross-train into all L1 ITAM services as needed to maintain day to day

operations for forward and reverse logistics.

●Assist with inventory, asset management and e-recycling.

●Use ticketing systems with a focus on customer service, SOP adherence, and quality.

●Use ticketing systems to report individual work accomplishments and to track metrics.

●Utilize inventory data management software to maintain inventory accuracy and

workflow.

●Triage, handle and fulfil customer requests via a web portal and in person as needed.

●Receive and inspect return shipments. Verify accurate deliveries against hardware

return requests while looking for damages, shortages, wrong items and other concerns;

notify the appropriate person or vendor.

●Load and unload shipments; loading dock duties as assigned.

●Maintain inventory records; assess department or warehouse needs and order supplies

as appropriate; maintain stock records.

●Unbox, stock inventory on shelves, break down packing materials.

●Assist in inventory procedures including the actual total count of stock items and spot

check as needed.

●Perform cleanup duties to maintain the warehouse in a safe and orderly manner.

●Contribute to large scale global projects as needed.

●Hardware data destruction and collection for e-recycle.

●Hardware sanitization and quality checks to ensure hardware reliability and reuse.

●Coordination with Third party vendors for executing collection and recycling activities.

●Other duties as required. This list is not meant to be a comprehensive inventory of allresponsibilities assigned to this position.

Required Qualifications/Skills:

●High school diploma or general education degree (GED) and 2+ years’ related

experience and/or training; or equivalent combination of education and experience.

●High attention to detail and ability to follow other technicians’ direction to ensure quality.

●Effectively utilize ticket, inventory, and dispatch management systems.

●Determines methods and procedures on new assignments and may coordinate activities

of other personnel.

●Networks with key contacts outside one’s own area of expertise.

●Proven ability to adapt to changing priorities, conditions, and circumstances while

ensuring important deadlines are met.

●Strong organizational skills including effective record-keeping and maintenance

techniques.

●Basic knowledge of computer hardware with the ability to learn new software.

●Proficiency working with standard desktop PC tools and applications, such as MS Office,

MS Outlook, web browsers, etc.

●If applicable at site, ability to operate material handling equipment – pallet jacks and

forklifts (if certified) is a plus.

●Understands policies and objectives of the assigned program and corresponding

activities.

●Knowledge of health and safety regulations.

●Proficient English communication in terms of speaking,writing and reading.

Reverse Logistics Technician I

Job Description