About Us

Ancira Auto Group is a family-owned automotive dealer group known for our commitment to excellence, integrity, and customer service—and for supporting our employees with strong leadership, growth opportunities, and a collaborative team environment.

Job Description

Ancira Patriot Buick GMC is seeking a driven and experienced Quick Service Group Leader to oversee the daily operations of the dealership’s Quick Lube (Express Service) Department. This leadership role is responsible for ensuring efficient workflow, exceptional customer experience, regulatory compliance, and achievement of CSI, sales, and profitability objectives.

The Quick Service Group Leader reports to the Shop Foreman and Service Manager and directly supervises Express Service Advisors and Service Quick Lube Technicians.

Benefits

Health, Dental & Vision Insurance
Disability Insurance, Life Insurance, and Mental Health Care
Paid Time Off
Paid Holidays
401k with Employer Match
Employee Discounts
Employee Assistance Program

Key Responsibilities

Maintain CSI benchmarks for which the Quick Service team is accountable
Monitor and manage team performance in alignment with management expectations
Ensure compliance with all federal, state, and local regulations, including hazardous waste disposal, OSHA standards, and employee safety requirements
Assist with interviewing and selection of team members as scheduled by management
Maintain factory-required reporting systems
Ensure proper repair order flow to meet warranty, dealership, and business office requirements
Perform quality checks on completed work and provide technical assistance as needed
Enforce team standards for customer service and oversee processes to reduce comebacks
Monitor Repair Order trends including volume, items per RO, and sales per RO
Prevent and resolve customer concerns through proactive communication and high-quality service delivery
Ensure shop equipment is maintained in safe working condition and that safety policies are followed
Ensure immediate reporting of accidents or safety incidents
Maintain organized handling and accountability of special tools
Ensure applicable technical bulletins are incorporated into the Express Service intake process
Coordinate with the Parts Department to ensure proper stocking of high-use items
Report to management any circumstances that may compromise dealership integrity
Demonstrate leadership consistent with Ancira Auto Group expectations in all interactions

Qualifications

Must meet Ancira Auto Group’s requirements for employment
Previous leadership or supervisory experience in a Quick Lube, Express Service, or automotive service environment preferred
Strong working knowledge of automotive maintenance and light repair services
Demonstrated ability to lead, coach, and motivate a team in a fast-paced environment
Excellent customer service, communication, and interpersonal skills
Strong organizational skills with the ability to manage workflow and priorities effectively
Ability to analyze performance metrics and drive improvements
Valid in-state driver’s license with an acceptable driving record
Ability to maintain a professional appearance and positive attitude
Ability to maintain emotional control in stressful situations

EOE

Express Service Group Leader

Benefits

Job Description