We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll build

We are looking for an intern who would like to be part of a large IT transformational project to harmonize SAP Customer Service Support. You will support the project team in refining standard processes and tools for IT Service Management (ITSM) and IT Operations Management (ITOM) by:

Creating and maintaining clear work instructions and enablement materials for end users to drive process and ServiceNow adoption.

Providing project management support within the program-management framework, advising the project team on cross topics, ServiceNow usage, and end-user feedback.

Consolidating backlogs, prioritizing tasks, and ensuring efficient execution of project activities.

Supporting the migration of our internal platform from static formats (PowerPoint, PDF) to an open, structured format that enables automated data processing.

What you bring

Intern preferred in Business & Information Technology, Engineering, Information Technology or related fields at University, available for at least six consecutive months, with the option to extend for an additional six months.
Language skills: Strong communication skills in English.
Soft skills: Attention to detail, willingness to learn, work independently and in a proactive way.
Proficient in MS Office, particularly PowerPoint.
Basic understanding of IT Service and Operations Management (ITSM/ ITOM) processes.
Knowledge of AI coding assistants, markup languages, scripting, and version control tools.

Where you belong

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship; it’s the foundation for a career built on connection, creativity and impact.

The Service Management Processes & Solutions team is driving a global IT project aimed at simplifying and harmonizing business processes, as well as integrating a new ITSM system across the entire SAP landscape.
You will work directly with the project team and focus on supporting the migration of our documentation platform. You will also be assigned to one or more business processes.

This position will provide you:

Hands-on experience in the design and implementation of global IT projects.
In depth knowledge of ITSM and ITOM processes.
Comprehensive understanding of ServiceNow.
Knowledge of SAP Business Processes.
Practical experience of a documentation platform migration.

Start date: June 2026

Duration: 6+ months

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 441128 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid

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SAP iXp Intern - Product Documentation & Enablement

Benefits

Job Description