Your Role

At Digital Realty, our customers rely on us to deliver critical infrastructure that supports their business operations. As a Senior Associate, Customer Implementation Services, you will play a key role in coordinating customer deployments, data centre fit-outs, and infrastructure implementation projects from planning through to successful delivery.

What You'll Do

Manage the delivery of customer implementation projects from initiation through to completion, ensuring projects meet agreed timelines and customer expectations.
Support pre-sales activities by providing implementation timelines, delivery estimates, and project-related input to support customer solutions.
Develop and coordinate implementation plans, schedules, and resource requirements to support successful deployments.
Act as the primary point of contact for customers throughout project delivery, building trusted relationships and providing clear communication at every stage of the project lifecycle.
Coordinate activities across Operations, Security, Engineering, Procurement, Remote Hands teams, contractors, and third-party vendors to ensure successful project execution.
Monitor project progress, proactively identify risks, dependencies, and issues, and drive resolutions to keep projects on track.
Support procurement and tendering activities for larger customer installations, including reviewing vendor proposals and participating in vendor selection processes
Contribute to process improvements and share lessons learned to enhance customer experience and project delivery effectiveness.

What You'll Bring

Experience within a data centre, critical facilities, building services, telecommunications, or technical infrastructure environment.
Experience in customer implementation, service delivery, project coordination, technical operations, or facilities-related roles.
Strong customer-facing skills with the ability to build and maintain effective relationships with customers and stakeholders.
Experience coordinating multiple workstreams, vendors, contractors, and cross-functional teams to achieve successful outcomes.
Ability to influence and drive activities across teams without direct management responsibility.
Excellent communication, organisational, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced, customer-focused environment.
A proactive approach and a passion for delivering outstanding customer experiences.

Preferred Qualifications

Experience working within a data centre or mission-critical environment.
Knowledge of data centre infrastructure, including racks, cages, cabling, power distribution, or associated technologies.
Experience interpreting technical drawings, specifications, or implementation plans.
Exposure to infrastructure deployment, customer onboarding, or implementation projects.
Project management certification or project coordination experience is advantageous.

Senior Associate, Customer Implementation Services

Job Description