What Do We Do?

Triple Whale is the source of truth for eCommerce brands. Our platform centralises the entire analytics stack- from profit tracking and customer insights to marketing attribution and creative intelligence. We empower brands with the visibility they need to make smarter decisions, scale faster, and optimise every dollar spent.

What You're Applying for

We are seeking a Senior Product Designer to own the end-to-end experience for one of our core product streams. In this role, you’ll lead discovery, experience definition, and hands-on design execution- from problem framing and user research to UX/UI design, prototyping, and usability validation.

You’ll work closely with Product Management, Engineering, Data, and Customer Experience partners to deeply understand user needs, shape product strategy, and translate insights into elegant, high-impact product experiences. This role is ideal for someone who thrives in fast-paced environments, thinks systematically, and can balance strategic clarity with thoughtful craft.

What You’ll Do

End-to-End Experience Design

Lead the full UX design process for your product area—from research and concepts to high-fidelity UI and delivery.
Create user flows, wireframes, interactive prototypes, and polished interfaces using Figma.
Partner with Product and Engineering to define requirements, scope solutions, and ensure smooth implementation.

User Research Expertise

Plan and conduct research to uncover user needs, motivations, and pain points (e.g., interviews, surveys, diary studies).
Run usability testing and concept validation to inform iteration and improve product quality.
Synthesise findings into insights that shape product strategy and prioritisation.

Product & Strategy Influence

Collaborate tightly with PMs to define problem spaces, frame opportunities, and evaluate trade-offs.
Contribute to product direction by grounding roadmap decisions in user outcomes, experience quality, and data.
Analyse product metrics and user feedback to identify experience gaps and guide continuous improvement.

Systems & Consistency

Contribute to and expand our design system to ensure scalable and consistent UI patterns across the platform.
Advocate for accessibility, usability, clarity, and simplicity in every interaction throughout the user journey.

Championship of Human-Centered Design

Promote user-centered thinking across teams and stakeholders.
Facilitate workshops and share insights to align teams around user needs.

What You’ll Bring

6+ years of experience in product/UX design, interaction design, or UX research—preferably in SaaS, analytics, AI, or e-commerce.
A portfolio that demonstrates:
- End-to-end product design work (from research → flow → UI)
- Experience leading or conducting user research
- Ability to translate insights into elegant design solutions
- Proven experience designing for mobile platforms, with a deep understanding of mobile UX best practices and constraints.
Strong skills in interaction design, visual design, prototyping, and information architecture.
Experience designing and conducting research studies, synthesising insights, and influencing product decisions.
High proficiency in Figma and modern design and prototyping workflows.
Excellent communication and collaboration skills; you can explain design rationale clearly and inspire buy-in.

Our Values

We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.
We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage.
We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together.
We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.
We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.

Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join Us in Making Waves

If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.

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Senior Product Designer

Job Description