Company Description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

Quadient are recruiting for a Hybrid Service Engineer, based in or around Cork, Ireland. You’ll provide a full range of technical support to our customers, including the planning and organisation of equipment installation, operator training, service and repair of the full range of Print Finishing Systems, Wide Format Printers and High-End Document System machines in Quadient Ireland’s product portfolio. You’ll provide a first-class service for our Production Document System and Graphics equipment to ensure maximum customer service.

The Role

To diagnose, troubleshoot and resolve all equipment failures on customer sites within expected timeframes
Train key equipment operators how to test, tune, adjust and operate equipment to obtain optimum operating performance
Solve technical problems related to equipment breakdown/reliability using right first time (RFT) techniques to eliminate repeat failures
Advise Service Management regarding Customer satisfaction/dis- satisfaction of product performance and service response with suggestions for viable & deliverable improvements
Develop our service business through the delivery of high service standards, customer satisfaction and actively seek opportunities to provide additional services and products
Provide remote advice on the use and care of equipment /software systems to customers
To effectively plan your own daily route/call plan to ensure productive use of time, customer communication and deliver top level customer service to meet customer SLA’s including planned preventative maintenance calls
Promptly complete and return relevant service paperwork/electronic files associated with service visits and equipment installations
Attend and understand the engineer training provided by the Company and achieve the required manufacturer technical certification
To interface with internal and external customers, salespeople and other service team members on a technical level
Manage and update spare part car stock used in your daily routine
Comply with any departmental changes which have been implanted to aid the successful running of the Service Dept.
Have the ability to provide a high level of technical service and represent the interests of Quadient Ireland in developing customer relationships to assure long term customer satisfaction

Qualifications

About You

Experience of working on either Electro-Mechanical Paper Handling equipment, Large Production Print or Print Finishing Equipment
Diploma/Certification in Electrical, Mechanical or Electronic engineering
Ability to work under pressure to tight schedules on customer sites
Excellent communication skills, including verbal and written plus the ability to speak effectively with customers and colleagues
Have the skills to diagnose, troubleshoot and resolve critical equipment failures
Willingness to pay attention to detail and the ability to follow procedures and adhere to Company policies
Ability to demonstrate initiative and work alone with little supervision
Strong organisational, planning and scheduling skills
Clean & full driver’s license

Additional Information

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.

Senior Graphics Service Engineer - Cork

Benefits

Job Description