The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

Where you come in:

You will provide day-to-day technical support to employees and VIPs in support of their computing environment.
You will install, configure, and troubleshoot laptops, desktops, workstations, related peripherals, and network connectivity.
You will maintain passwords, data integrity and file system security for the end-user computing environment.
You will communicate highly technical information to both technical and nontechnical personnel.
You will recommend hardware and software solutions, including new acquisitions and upgrades.
You will contribute technical and procedural knowledge to the Knowledge Base.
You will participate in information technology projects.
You will assume and perform other duties as assigned.
Other duties as assigned.

What makes you successful:

You will administer and manage all IT inventory.
You will maintain accurate IT asset inventory and assists in the acquisition, deployment, and support of IT assets.
You will install, configure, and deploy desktop systems, workstations, laptops, mobile devices, printers, and copiers to support and improve the end-user environment.
You will maintain user accounts, data integrity and file system security for the desktop environment following company processes.
You will participate in hardware and software solutions decision making process, including new acquisitions and upgrades.
You will manage encryption, patching, virus protection and backup of endpoints.
You will troubleshoot routine and more advanced problems with end-user computer equipment and network connectivity.
You will provide end-user support in person, via chat, with remote support tools, and by telephone.
You will provide support to the Service Desk Team including feedback and process improvement.
You will function as an escalation point for incoming incidents, problems, or requests.
You will communicate highly technical information to both technical and nontechnical personnel.
You will draft, review, improve, and approve documentation and Knowledge Base articles relevant to the configuration, maintenance and troubleshooting of desktop systems.
You must have show aptitude, initiative and follow through, and strong project management skills.
You need to adheres to Change Control Processes and Procedures.
You will accurately document and communicate system failures, repairs, installations, or changes.
You will ensure compliance with existing policies and procedures pertaining to Sarbanes-Oxley, FDA, HIPAA and PCI regulations and standards.
You will assume and performs other duties as assigned.

What you’ll get:

A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
A full and comprehensive benefits program.
Growth opportunities on a global scale.
Access to career development through in-house learning programs and/or qualified tuition reimbursement.
An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

10%

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Desktop Support Specialist

Benefits

Job Description