Company:

Finning (Ireland) Ltd

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

As a Technical Service Controller, you will coordinate a team of engineers to deliver efficient, high-quality service and a strong customer experience. You’ll plan and allocate resources, manage work progress, and ensure jobs are completed on time and to standard.
Using your background in plant, agricultural, or HGV engineering, you’ll act as the technical link between engineers and the control team—interpreting issues defining required works, and ensuring jobs are scoped, prioritised, and completed to a high standard. You’ll also mentor engineers, monitor performance, and ensure service processes are followed.

Job Description:

About Us

Finning is the world's largest Caterpillar dealership delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications.

What We Offer

€60,000 - €70,000
annual bonus
25 days holiday + bank holidays (option to buy more)
Pension up to 7% + share scheme
Healthcare benefits (medical, dental, optical)
Discounts platform + wellbeing support

· Customer Service Controller – Technical

Family-friendly policies and enhanced parental leave

Key Responsibilities

Manage and schedule engineering work to maximise productivity
Assess and prioritise customer requests, allocating appropriate resources
Monitor job progress, ensuring timely completion and accurate system updates
Open/close work orders and support billing accuracy
Lead, coach, and support a team of engineers (4–8)
Maintain strong customer communication and service standards

Requirements

Background in construction plant, agricultural, or HGV engineering
Gas & Diesel Engine product knowledge
Good knowledge of mobile and fixed equipment components and systems
Understanding of warranty and commissioning processes
Strong planning, organisation, and communication skills
Ability to interpret technical issues and support non-technical teams
Good IT skills (Microsoft Office)
Experience in a similar role (desirable)

Education and Experience

Foundational Engineering understanding and qualification
Minimum of 3 years’ experience in a technical or mechanical engineering role (C&G / NVQ Apprenticeship)
Previous experience in a similar role within similar industry environment desirable

Hours – 41.5. Flexible working pattern between 7am – 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx.

Working Environment

Office based

At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round

If you would like to be a part of a global organisation offering industry leading training and a competitive package, then apply online today!

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

Customer Service Controller

Benefits

Job Description