Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
9 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Experience with one common scripting or coding language (e.g., Python, shell scripting).
Experience in operating system kernel, file systems, and TCP/IP network protocols (e.g., DNS, routing, firewalls, and load balancing concepts).
Systems experience (e.g., Linux, Unix) or a similar operating system (e.g., macOS, Windows).

Preferred qualifications:

Experience with Kubernetes or container networking.
Experience with software-defined networking (SDN) in public cloud environments or with SDN software.
Familiarity with the Hypertext Transfer Protocol (HTTP) protocol and APIs based on HTTP.
Familiarity with network namespaces, how to take packet captures, and how to interpret packet captures.
Knowledge of network specific kernel parameters (TCP keepalives, TCP windows, etc.).

About the job:

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Technical Solutions Engineer, you will own our large and important customer issues in addition to providing level two support to our other support teams. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud.

In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. Your team is driven by customers and will help drive the success of Google Cloud by understanding and advocating for our customers’ issues.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Ireland: €104000 - €107000 (EUR) + 15% bonus target + equity + benefits
Poland: zł332000 - zł341000 (PLN) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Collaborate with a global team of engineers/consultants to ensure 24-hour customer support, including occasionally working non-standard hours/shifts, and weekends as needed.
Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Develop an in-depth understanding of Google Cloud networking technologies, including internal implementation details.
Improve the supportability of Google Cloud networking technologies by working with product engineering teams, collaborating on product launches and helping product teams understand customer issues to improve existing products.

Technical Solutions Engineer, Networking/Media Content Delivery

Benefits

Job Description