Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability.

SGS’s Industries and Environment services help businesses ensure safety, sustainability, and compliance through testing, inspection, certification, and consulting—supporting sectors from manufacturing to infrastructure and environmental management

Job Description

Job Title: Verification Officer
Location: Letterkenny NDLS Centre
Hours: 22 p/w
Rate: €14.30p/h

Overview of the role

Process driving licence applications within a defined timeframe and ensuring that the highest standards of customer services are achieved including compliance to Identity Validation, Document Validation and NDLSFO Business Rules.
To process applications within a defined timeframe ensuring the highest standards of customer service are achieved.
Ensure the utmost due diligence is applied to all documents and image / signature captures uploaded to the NDLS Front Office Solution
Ensure compliance with utilisation of the Front Office Solution and Dual Screen Technology
Complete on-site and virtual training as required and ensure appropriate training records are completed and returned as directed by your supervisor. All training courses for completion must be done so in a timely manner. This will include regular training sign off sheets being issued from NDLSFO Helpdesk.
Ensure a full understanding of SOP’s and procedures manual along with any additional support material issued during the life cycle of the Verification Officer role.
Ensure any serious discrepancies, security breaches or any breaches to data is reported immediately to the Regional Supervisor, NDLSFO Helpdesk, Operations Manager and Head of Security.
Flexibility to travel to cover in NDLS Centres other than your base location
Commitment to working Saturdays as part of a fair roster rotation of same

This is not a definitive list and other duties may be added on an Ad hoc basis

Qualifications

The ideal candidate for this role is someone who has experience in Customer Service oriented roles.

The successful candidate should have the following qualifications and experience:

Leaving certificate and/or FETAC 5 skills certificate
At least 1 year of Customer Service Experience
Excellent communication skills (verbal and written)
Strong Computer Skills & general PC Proficiency
Problem‑solving abilities
Excellent communication and people skills are vital to this role
Irish Speaker is an advantage

To be considered for this role, you must hold a valid and eligible work permit or visa that authorizes you to work in Ireland.

Additional Information

At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:

Pension scheme + Life Assurance
22 Days Annual Leave (increasing with service) plus bank holidays
Length of Service Awards
Health & Wellbeing initiatives
Maternity & Paternity Top Up
Bike to work & Taxsavers tickets for Rail/Bus/Luas

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

APPLY NOW for full consideration, if you are selected for an interview, or further consideration, we will be in touch with you directly.

Verification Officer (Letterkenny)

Benefits

Job Description