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Job Category

Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Overview of the Role

Join the Global Programs team as a Product Management leader focused on the future of Salesforce technology. In this role, you will act as "Customer Zero," building and scaling the AI-powered tools our own global sales teams use every day. You will sit at the intersection of Sales Strategy and Product Development, transforming complex business needs into seamless digital experiences. Your mission is to ensure our internal infrastructure is as innovative and efficient as the products we sell to our customers.

Responsibilities

Product Ownership: Lead the end-to-end development of tools that track marketing engagement and strategic events.
AI Innovation: Incubate and scale AI-driven solutions and "agentic" interfaces (like Slack-integrated bots) to automate workflows and highlight business opportunities.
Infrastructure Management: Maintain and improve the global tracking systems that keep our sales programs running smoothly.
User Advocacy: Provide expert support to global users through office hours and troubleshooting to ensure 100% problem resolution.
Long-Term Impact: You will shape the global roadmap for sales technology, gaining deep experience in enterprise-scale AI implementation and cross-functional leadership.

Required Qualifications

Experience: At least 5 years in Sales Strategy, Program Management, or Product Management.
Product Skills: Proven ability to manage a product roadmap, balancing user needs with technical limits and company goals.
Salesforce Knowledge: Strong understanding of Salesforce data, sales processes, and business logic.
Technical Literacy: Experience with enterprise infrastructure like Data Cloud, Snowflake, or Airflow.
Execution: A "you-build-it-you-run-it" mindset with the grit to push projects past blockers and through to completion.

Preferred Qualifications

Communication: Comfort presenting to executives and managing expectations in a fast-paced, global environment.
Adaptability: Ability to stay focused and productive even when business requirements shift.
Collaboration: Experience working across different time zones (AMER and EMEA) and building trust with diverse teams.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Sales Strategy Manager - Global Programs: Tools & Infrastructure

Job Description