Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Conversational AI team are helping drive major changes in Self and Assisted Services to deliver better outcomes, better experiences and lower costs. We are looking for a talented Senior Frontend Engineer to join the Conversational AI team and help build products and services that bring the benefits of Generative AI to Genesys customers.

As a Senior Frontend Engineer in the Conversational AI team, you will be designing and developing high quality software to deliver key features of the Product roadmaps. You will be working on tools and infrastructure challenges involving machine learning and software engineering to deliver AI powered conversational solutions.

You will be joining a collaborative team of like-minded people who thrive on technical problem solving and relish design challenges. Working in an Agile team environment, Genesys teams are full-stack, with capabilities to deliver full features across Front-End, Back-End, Eventing and Storage layers. Genesys Software Engineers think through implementation details of scale, security, and usability. In this frontend role, you will code in Angular, JavaScript, TypeScript, HTML and CSS and work with many technologies, including Jenkins, GIT etc, all on AWS

Key Responsibilities:

Design and develop high quality, efficient, testable software to implement key product features
Bring features all the way through the Design, Test, Deploy, Maintain cycle
Understand the overall architecture of the system and the wider ecosystem
Actively participate in team code reviews
Follow UX best practices to ensure the best possible customer experience
Apply processes appropriately for data security, traceability, and information sharing

Minimum Requirements:

Degree in Computer Science, Software Engineering, Data Science or related disciplines
5+ years of web development experience delivering UX driven designs
Excellent programming skills in Angular, and some of the following; JavaScript, TypeScript, HTML and CSS
Experience in consuming and building REST Web services
Experience in the usage of version control tools like ‘git’
Experience of CI/CD processes and technologies
Proactive, self-driven, and possessing a growth mindset
A passion for frontend development
Demonstrated awareness of modern AI technologies and their implications (safety, privacy, reliability), with role-appropriate skills developed through internal training and applied practice

Desirable Skills:

Experience in accessibility compliance
Experience of Python or Java
Experience of AWS technologies
Experience in using defect tracking and test management systems such as ‘Jira’
Understanding of microservices architecture principles and best practices
Experience with Bot Platforms or Natural Language Understanding concepts and technologies

Our Benefits

Flexible work schedules and work-from-home options
Development and career growth opportunities
Excellent pension scheme
Bonus scheme
Health Insurance
Income Protection & Life Assurance

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Senior Frontend Engineer - Angular

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