Company Description

At Amwell, we’re transforming healthcare for all—powered by technology and inspired by people. Here, your ideas don’t just matter—they drive real change, improving lives on a global scale.

We marry technology and innovation with clinical excellence to provide trusted solutions that solve the healthcare industry’s biggest pain points and are on a mission to enable greater access to more convenient, affordable, and effective care.

We do this through our technology-enabled care platform that is designed to help our clients achieve their digital care ambitions – today and in the future. We offer programs spanning the full care continuum, including urgent, acute and specialty care, behavioral health, and services for the treatment of chronic conditions such as heart and cardiometabolic diseases. Programs are powered by Amwell as well as our growing partner network.

For almost two decades, Amwell has proudly served some of the largest and most sophisticated healthcare organizations in the U.S. and worldwide. Our team is passionate about technology’s role in transforming care delivery and making it more equitable, accessible, efficient, cost-effective and navigable for all.

Role Overview

We are looking to hire a full-time contracts administrator for our supported services, to join our rapidly expanding clinical team. This is a dynamic, purpose-driven role at the heart of our Clinical Operations team. You will be making a real difference daily, helping connect people with the mental health support they need, while ensuring our service runs smoothly, safely, and efficiently.

You will play a critical role in the running of the Clinical Operations service. This will involve a variety of tasks that aids the Clinical Operations team and the service via case management, risk management and administrative tasks.

You are the main source of contact between the referrer and the service: processing referrals, reporting procedures, concerns and outcomes to the referrer. You will collect and manage reports and be involved in risk assessment in conjunction with clinical supervisors. You will be responsible for supporting Behavioural Health Coaches / Supporters in completing their work with reporting, training, and management.

SilverCloud will support you to: 

Customer Support:

Respond and follow up on emails and phone calls from referrers
Respond and follow up on emails and phone calls from patients / service users

Case Management

Process incoming referrals accurately and efficiently through our case management system
Coordinate and manage caseload allocations to Behavioural Health Coaches/Supporters
Monitor client journeys from intake through to discharge
Maintain accurate, up-to-date records and proactively flag any delays or issues

Reporting

Perform regular data entry and quality checks using case management systems and MS Excel
Compiling reports on service performance
Contribute to continuous improvement by identifying trends in service data

Risk Management

Ensure that risks are monitored and allocated to the Clinical team in a timely way
Communicate with referrers regarding risk management
Schedule risk assessment calls and complete case management actions on instruction

As a Contracts Administrator you will have: 

A bachelor’s degree, preferably in a mental health-related field
Experience with case management systems (desirable)
Previous administrative support experience or completed professional administrative support training
Excellent attention to detail
Excellent communication, writing and typing skills; able to use written communication in a clear and personal way
Excellent customer service
Excellent time management skills and ability to multitask and meet deadlines
Comfortable using multiple technological tools in your day-to-day; you can adapt and grow with technological developments quickly
Excellent interpersonal skills: you can collaborate with cross-functional teams and stakeholders at all levels of the organisation

We take pride in offering our employees a rich purpose-driven experience and dynamic people-first ecosystem that truly values the wellbeing of all employees and their families through healthy work/life balance, perks such as flexible working for all, health insurance, generous vacation, and wellness days to help support their overall health.

Do Well. Live Well. At Amwell.

Driven by our mission and values, we foster a workplace where Delivering Awesome, being Customer First and operating as One Team aren’t just aspirations – they are how we work, every day.

Our people are our greatest asset. We strive to empower their growth and development not only as Amwellians but as individuals, through generous total rewards packages, a virtual-first work environment, work-life flexibility, including Summer Fridays and designated Mental Health Days, as well as opportunities to stretch and learn – to name a few. It’s our people who truly differentiate us. Ask anyone and they’ll tell you – you’ll never work with more passionate, more driven and more caring team members.

We champion a culture of respect and inclusion, accountability and integrity, innovation and collaboration. At Amwell, you’ll do the most meaningful work of your career—improving healthcare for millions, growing alongside incredible teammates, and being valued for who you are.

Benefits

23 days annual leave + 1 birthday day + 4 Mental Health days
Private Health Care – Irish Life
Pension
Life Insurance
Income Protection
Healthy work-life balance – wellness days and a supportive working environment
Employee Share Purchase Plan (ESPP)
Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
Free Subscription to the Calm App
Tuition Assistance Program

Salaried Roles

The typical base salary range for this position is €37.242 - €39.944. The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed.

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