We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.

Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth.

We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level.

Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come.

The Role:

Customer Operations develop, deliver and support excellent customer experience and service to both domestic and non-domestic customers within a regulated industry. Customer Operations is responsible for managing the customer relationship with the Customer Contact Centre, ensuring timely and accurate customer billing services and effectively implementing the Uisce Éireann customer strategy.

Connections and Developer Services (CDS) are responsible for the customer engagement and stakeholder relationship management of all connections to the Uisce Éireann network. The CDS team manage the customer journey from development concept design, statutory planning process, pre-connection, technical design, site quality assurance, vesting of new asset and final connection and metering, including developing commercial/technical customer agreements, and managing customer funding in adherence to all technical standards, connection charging policy and governance requirements. CDS are responsible for delivering a highly effective customer service, including reviewing and implementing solutions to meet changing customer needs. Collaboration with several key business partners is essential for the successful delivery of connections on behalf of the customer.

Within CDS, the primary function of the CDS Delivery Technical Team is to ensure that all new connection projects are delivered for our customers in accordance with connection agreement requirements and agreed target timelines. As part of this team, the Design Engineer will oversee the delivery of a national portfolio of water and wastewater connection projects undertaken by Infrastructure Delivery. This portfolio includes a wide range of metering and connection works — from standard connections and network extensions delivered by the New Connections Regional Contractor to larger, standalone projects that may require statutory consents and land acquisition.

Reporting into the Regional Metering and Connection Lead, The Design Engineer will collaborate closely with a range of stakeholders, including CDS Design Engineers, CDS Commercial, Asset Planning, and Infrastructure Delivery, to ensure successful project outcomes.

Main Duties and Responsibilities:

Work closely with Infrastructure Delivery to monitor the delivery of new connections and meter installations by the New Connections Regional Contractors taking account of performance against Uisce Éireann (UÉ) business Key performance indicators (KPIs) and contractor KPIs.
Deal with customer connection delivery and meter-related escalations and queries and liaise with the relevant stakeholders to resolve.
Work with CDS Commercial, Infrastructure Delivery and the CDS Design Engineers to monitor and drive project close-out in order to allow for timely revenue recognition.
Carry out cost overrun assessments of work delivered by the New Connections Regional Contractors, identify any trends or recurring issues and seek to address them.
Review UÉ Power BI (Business Intelligence) reporting. Identify any process bottlenecks or constraints impacting on connection delivery and meter install timelines and seek to develop and implement solutions as required.
Work with Infrastructure Delivery, CDS Design Engineers and Asset Planning to develop and agree project scope, cost estimates and programmes for inclusion in Major Connection Agreements and Project Works Services Agreements for standalone projects at the Pre-Agreement Stage.
Progress Major Connection Agreement Projects and Project Works Services Agreements through the pre-handover stages including chairing workshops and developing project briefs in line with UÉ standard operating procedures.
Provide the CDS Design teams with monthly progress reports on the delivery of standalone Major Connections Agreement projects and Project Works Services Agreements.
Support the Regional Metering and Connections Lead in managing the CDS Peer review forum. This forum is used to review project design, cost estimates, and project build information in Maximo to ensure a consistent approach across all regions and to identify and address recurring issues or trends.

Utilise Uisce Éireann IT systems and Work and Asset Management systems to manage works
Provide support to the Connections & Developer Services senior management team as required
Perform other such duties in relation to work and asset management as

General Duties and Responsibilities

Collaborate with key internal stakeholders across the Uisce Éireann business
Responsible for promoting and delivering health and safety commitments across Uisce Éireann and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards.
Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives.
Conducts duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information, and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation.
Other duties as required.

Knowledge, Skills and Experience:

Relevant third level qualification in Engineering or Construction, with at least 3 years’ experience working in design or project management
A minimum of 3 years’ Experience in the water, utilities or similar industries is desirable and or relevant experience
Ability to develop effective partnerships with a wide range of stakeholders and ability to look for and listen to diverse perspectives.
Proven track record in resolving complex issues, along with the ability to communicate information to others.
Strong background in upholding organisational values through decision-making and constructive actions
Strong analytical skills and ability to identify and analyse problems and potential improvements, and propose and implement solutions
Demonstrate adaptability and the ability to change focus and direction in line with business strategy and requirements

Ability to proactively identify new areas of improvement and implement new ways to do things.

Experience in taking ownership of safety responsibilities and contributing to continuous improvement initiatives.

The closing date for receipt of applications for this vacancy is 13/05/2026 11:59 PM.

Please note that applications submitted after this closing date will not be accepted.

*Please be advised that if successful you will be placed on the salary range based on your skills and experience. Please note the Market reference point (midpoint) of the range is generally the upper end of the offer where someone is deemed to be fully competent to take on the duties of the role, and leaves room for the employee to progress through the pay range as their experience develops further.

Uisce Éireann is an equal opportunities employer.

We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We are an equal opportunity employer and through our recruitment process we welcome and encourage applications from interested and suitably qualified individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability

Design Engineer

Job Description