Job Purpose

We are seeking a senior technical leader to join our Professional Services team as Head of Delivery Engineering. In this role, you will lead our Development and Implementation teams, driving technical excellence and embedding industry best practices to ensure both high-quality delivery and efficient execution of customised components across our On-Premise and SaaS digital banking solutions.

You will work closely with internal stakeholders and our parent company to shape and propose scalable deployment models, ensure alignment between engineering and delivery functions, and provide hands-on technical leadership to our Solution Architecture team.

Our Hybrid Working Model requires employees to be on-site three days per week—specifically Tuesday, Wednesday, and Thursday.

Key Responsibilities

Delivery Engineering Leadership

Lead and manage development teams specialising in Web Development and API integration, ensuring the delivery of high-quality, client-specific customisations that enhance overall delivery efficiency and reusability.
Ensure technical feasibility, scalability, and compliance of delivered solutions.
Drive continuous improvement in delivery development practices and tooling by leveraging cutting-edge AI technologies and industry-standard frameworks to enhance development efficiency, code quality, and deployment velocity.

Solution Architecture Partnership

Collaborate closely with the Head of Solution Architecture to define, refine, and implement best practices during the Discovery and Design phases, ensuring alignment with client needs and delivery excellence
Provide hands-on technical support during pre-sales engagements partnering with our Solution Architecture & Sales Team
Act as a mentor to Solution Architects to strengthen their customer engagement capabilities and elevating the quality of our solution documentation
Promote the adoption of Agile methodologies throughout the design and delivery lifecycle.

Engineering Liaison

Act as the conduit between engineering and delivery teams.
Facilitate technical alignment, sprint planning, and backlog prioritisation to meet delivery milestones.

Strategic Deployment Collaboration

Partner with the parent company to co-develop strategic deployment models.
Influence the product roadmap by providing delivery-driven insights that help reduce Professional Services implementation costs, accelerate project execution.

Governance & Risk Management

Identify technical risks and lead mitigation strategies.
Ensure compliance with security, regulatory, and operational standards.

Critical Competencies

Digital banking domain expertise, with deep knowledge of modern digital payment ecosystems, customer journeys, and platform capabilities
10+ years of experience in software engineering, with at least 5 years in a senior leadership role within a Professional Services or Delivery organisation.
Strong understanding of cloud-native architectures, APIs, and integration frameworks.
Proficiency in web technologies (e.g., Angular, React, JavaScript) and backend/API development (e.g., Java, .NET, RESTful APIs).
Familiarity with DevOps practices, CI/CD pipelines, and AI-enhanced development tooling.
Excellent stakeholder management skills, with the ability to influence across technical and non-technical teams.
Familiarity with Agile delivery methodologies and DevOps practices.
Experience working in matrixed organisations or with parent companies on strategic initiatives.
Demonstrate strong customer engagement and act as a trusted technical advisor by understanding clients’ business needs and translating them into actionable technical requirements that align with the CR2 solution.
Experience working in matrixed organisations and with global or parent company stakeholders

Qualifications & Experience

Bachelor’s or Master’s degree in Computer Science, Software Engineering, or related field.
Certifications in cloud platforms (e.g., AWS, Azure, GCP) or Agile/DevOps are a plus.

Success Metrics
Delivery Engineering Leadership

Number of client-specific custom components delivered on time and within scope.
Reduction in delivery cycle time through improved tooling and development practices.
Increase in code reusability across multiple client implementations.
Adoption rate of AI-enhanced development tools and frameworks within the team.

Solution Architecture Partnership

Number of successful pre-sales engagements supported with technical input.
Improvement in quality and completeness of solution documentation.
Frequency of Agile practices adopted during design and delivery phases.
Number of Solution Architects mentored and upskilled.

Engineering Liaison

Number of joint sprint planning sessions conducted between engineering and delivery teams.
Reduction in backlog items due to improved prioritisation and alignment.
Frequency of cross-functional technical alignment meetings.

Strategic Deployment Collaboration

Number of strategic deployment models co-developed with the parent company.
Reduction in implementation costs through delivery-driven product roadmap inputs.
Acceleration in project execution timelines due to improved deployment strategies.

Governance & Risk Management

Number of technical risks identified and mitigated before impacting delivery.
Compliance audit results showing adherence to security and regulatory standards.
Frequency of governance reviews and risk assessments conducted.

Leadership & Team Development

Retention rate of senior technical talent within the Delivery Engineering team.
Number of internal promotions or role advancements within the team.
Feedback scores from cross-functional stakeholders on leadership effectiveness.

Equal Opportunity Statement

CR2 HPS Group is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Location

Dublin, Dublin (Hybrid)

Department

Professional Services

Employment Type

FTE

Minimum Experience

Senior Manager/Supervisor

Head of Delivery Engineering

Job Description