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Job Category

Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

Join Salesforce Finance and the Revenue Operations team as a Sales Operations Contract Specialist, and help our Commercial and Enterprise Account Executives (AEs) across EMEA close deals accurately, compliantly and with confidence.

You will be the go-to partner for deal structure, quoting, contract and order questions. You will work closely with Sales, Revenue Recognition, Legal and Collections to turn complex deals into clean, compliant orders. This includes ACV calculations, customer org support, manual contract and order activation, and billing investigations. You will also strengthen the wider business by coaching AEs, sharing best practices and challenging legacy processes to find better ways of working.

We’re looking for a collaborative, self-motivated problem-solver who combines sharp analytical skills and sound judgement with the ability to work at pace.

Your Impact

Provide superior strategic support and guidance to Account Executives, including on deal structure questions, order processing and pre-quote conversion, and ensure orders comply with revenue and company policy
Enable Sales teams, particularly less experienced AEs, to navigate complex processes and policies and to self-serve more effectively
Facilitate cross-training within the team
Work with Sales, Revenue Recognition, Legal and Collections on resolving contract issues, advising on contract negotiation to ensure deals are operationally sound and align with revenue recognition requirements
Create and modify quotes as required to remove blockers for Sales
Ensure contracts comply with all company policies, and take responsibility for SOX compliance
Review submitted contracts and order forms for completeness, accuracy and conformance to the Salesforce Sales Order Acceptance policy
Activate eligible contracts and orders in Salesforce where manual provisioning is required
Work with Sales and Collections to resolve customer billing investigations and disputes
Contribute ideas and innovations to improve existing systems, processes and procedures, and challenge legacy policies and procedures that complicate quote, order, invoice, credit, commissions and revenue processing by assessing the flexibility for change and formulating creative solutions or workarounds
Create and update internal departmental policies
Participate in projects and user acceptance testing (UAT) involving technical and financial concepts, providing insight and recommendations
Share best practices to improve the quality and efficiency of support, and contribute to the knowledge base
Build strong relationships with Sales, Renewals, Customer Support Managers, Collections, Adjustments, Compensation, Rev Rec, Legal and other internal teams

Required Skills and Experience

3+ years’ experience in customer order management, sales operations or sales support
Contract structuring and commission calculation experience

Desired Skills and Experience

Participation in process improvement initiatives and/or project management experience
Excellent interpersonal skills, with the ability to communicate clearly in writing and verbally, debate difficult issues appropriately and think quickly
Ability to thrive in a fast-growing, fast-paced environment, delivering accurate work to deadlines, adapting readily and juggling multiple projects and tasks
Understanding of broader business and financial factors
Extreme attention to detail
Ability to clearly articulate case resolutions, required actions and insights to Account Executives
Ability to analyse problems quickly and identify solutions for optimal case resolution
Demonstrated initiative, resourcefulness and the ability to work independently
Collaborative team player
Proficiency with the Microsoft suite of tools
Salesforce experience is a plus

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Contract Specialist, Sales Operations

Job Description