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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Overview

The Marketing Cloud Onboarding Specialist partners with new Salesforce customers post-sale, guiding them through a strategic onboarding experience that sets the foundation for successful implementation and long-term value.

Acting as a trusted advisor, this role helps customers quickly realize business outcomes across Marketing Cloud and the Salesforce Platform.

You will lead early customer engagements across Marketing Cloud solutions—including Engagement, Account Engagement (Pardot), Personalization, Intelligence (Datorama), Growth, Advanced Editions, and Third-Party Messaging—ensuring customers are prepared for adoption and success.

Key Responsibilities :

Serve as a subject-matter expert for Salesforce Marketing Cloud during the onboarding phase.

Act as the first post-sale point of contact, delivering a confident and welcoming customer experience.
Lead virtual 1:1 and group onboarding sessions focused on business value and Customer 360.
Apply a consultative approach to understand customer goals, use cases, and success metrics.
Create tailored Success Paths aligned to customer objectives and maturity.
Provide strategic recommendations to support adoption and long-term success.
Build strong relationships with customers and internal stakeholders.
Contribute to onboarding best practices, documentation, and team knowledge sharing.

Experience & Qualifications

4+ years of experience in customer success, onboarding, or customer-facing roles.

Proven experience delivering customer presentations and strategic engagements.
Strong ability to manage priorities and work independently in a fast-paced environment.
Experience engaging stakeholders from administrators to senior leadership.
Relevant degree or equivalent professional experience.

Required Skills

Fluent in English (additional languages a plus).
Strong business acumen and customer-centric mindset.

Excellent communication and presentation skills.
Consultative selling and problem-solving abilities.
Technical aptitude with the ability to learn Salesforce technologies quickly.
Comfortable working in evolving and dynamic environments.

Preferred

Salesforce Certifications (Marketing Cloud Admin, Email Specialist, Salesforce Admin).
Hands-on experience with Salesforce Marketing Cloud and CRM platforms.
Knowledge of onboarding, implementation, or project management principles.
Data literacy and ability to interpret reports and insights.

Why Salesforce

At Salesforce, business is the greatest platform for change. In this role, you’ll shape early customer journeys, drive meaningful outcomes, and reinforce Salesforce as a trusted partner in AI, Data, and CRM.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Success Guide - German or Italian speaker

Job Description