✨ Kick‑start your next career move with Capita Ireland ✨
Customer Payment Advisor | Start date: 2 June 2026

Are you a people‑person who loves solving problems and helping customers find the right solution? 💬

Do you want a role where your empathy, communication skills, and confidence truly matter?

👉 We want YOU on our team.

🌟 Why you’ll love working with us:

Hybrid working – enjoy the best of both worlds from home and our Little Island office

A friendly, supportive team culture where success is shared
Real opportunities to grow your career with a trusted global brand

💼 About the role:
As a Customer Payment Advisor (Collections), you’ll:

Speak with customers in a professional and compassionate way
Help customers understand their options and agree on realistic payment plans

This is more than just a job—it’s a chance to build confidence, develop valuable skills, and be part of something meaningful.

🚀 Ready to take the next step? Apply now and start your journey with Capita.

Job title:

Customer Payments Advisor - Hybrid

Job Description:

Salary & Benefits:
€29,432.00 per annum, company matched pension, life assurance, high street discounts, refer a friend & earn scheme plus many more!

Shift:
You'll be working on rotational shifts covering the period Monday to Friday between 8am - 8pm. You'll work shifts between your home address & at our office in Little Island after training & grad bay.

Training & Grad Bay (fully onsite):
You will receive full training and support to allow you to have the tools and knowledge to succeed in your role. Your training & grad bay period will be delivered in our Little Island office for the full duration.

Work Location:

You will work from home and our office in Little Island, our office address is:

Capita Customer Solutions

2 Eastgate Rd

Castleview, Little Island

Co. Cork

T45 EK50

Your duties will include:

Handling inbound and outbound calls to customers
Contacting customers who have outstanding debt on their account
Assist customers by ensuring they are back on track with outstanding payments
Setting up payment plans for customers
Setting up Direct Debits
Calculating outstanding debt amounts
Taking payments from customers
Taking customers through their account, providing a breakdown of their account.
Explain debt to each customer and how this is made up and what is outstanding/owing
Taking customers through steps to get their account back up to date and on track
Trying to avoid customers being disconnected by offering solutions to make payments

Required experience:

Previous experience working in similar environment and ideally within a customer collections role
Able to work comfortably to targets
Being highly methodical with a thorough attention to detail
Strong communication skills and the ability to build rapport with all callers
Having excellent organisational skills
Having the ability to work to stringent customer service SLA’s and KPI’s
MS Excel skills
Showing excellent PC and data entry skills with the ability to use multiple systems at any one time
Bringing a proactive attitude with the ability and ambition to develop role in the future

Role Benefits:

22 days holidays plus bank holidays
Opportunity to buy additional holidays
Access to Wrkit – giving you access to Lifestyle Savings, Discounts on Learning Courses & Tailored Lifestyle plans to support your Wellbeing
Cost of eyecare vouchers for eye examinations and money towards glasses if required
Access to Capita pension scheme
Access to Employee Assistance Programme
Life Assurance Benefit
Cycle2Work Scheme

Interested?

If this role sounds of interest to you, then we'd love it if you complete our short application form. A member of our Resourcing Team will contact you to discuss your application further. We can't wait to hear from you!

Location:

Little Island

Ireland

Time Type:

Full time

Contract Type:

Permanent