Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Staff Product Manager – Agentic AI

We are a rapidly growing technology company enabling organizations to deliver exceptional customer and employee experiences through intelligent AI systems. At the heart of this strategy is the Copilot Framework—a platform capability powering contextual, proactive, and agentic AI across our ecosystem.

We are looking for a Staff Product Manager to lead the product vision, strategy, and execution for Admin Copilot experiences. This role is perfect for someone passionate about the future of enterprise AI—particularly in designing systems that enable intelligent orchestration, autonomous coordination, and contextual decision support for administrative users.

If you thrive on solving complex problems, love collaborating across functions, and want to shape how AI drives operational excellence at scale, this is your opportunity.

What You'll Do

Lead the end-to-end product development lifecycle for Admin Copilot features—from concept to launch and beyond.
Design intelligent, AI-assisted workflows that empower administrators to manage systems more efficiently and proactively.
Partner closely with engineering and design to build seamless, intuitive experiences grounded in the latest in Generative AI, Agentic AI, and LLM-based architectures.
Drive innovation in Model Context Protocol (MCP) & Agent-to-Agent (A2A) collaboration protocols, enabling AI to facilitate coordination between administrative roles and across systems—escalating tasks, triggering workflows, and resolving issues autonomously.
Own and refine product roadmaps, ensuring alignment with strategic goals and customer needs.
Collaborate directly with customers to validate use cases, collect feedback, and continuously evolve product-market fit.
Prioritize user experience by applying design thinking principles and ensuring AI-driven features are easy to understand, trustworthy, and safe by design.
Deliver operational excellence by improving internal delivery processes and frameworks in close partnership with cross-functional stakeholders.
Stay ahead of AI, self-service, and automation trends to continually evolve the Copilot experience.

What You Bring

5+ years of product management experience, ideally in AI, SaaS, enterprise automation, or customer experience technologies.
A strong track record of shipping AI product/ features end-to-end in close collaboration with engineering and design.
Technical fluency with Generative AI, LLMs, and autonomous or assistive AI applications.
Experience designing and managing intelligent systems that handle complex, multi-step workflows.
Familiarity with cloud-based architectures, platform services, and admin-facing tools is desirable.
Proven ability to distill customer needs into scalable product solutions with measurable impact.
A data-informed mindset, with comfort using metrics to iterate, improve, and prioritize.
Familiarity with cross-system automation protocols or platform integrations is a plus.
Familiarity with cloud-based architectures, platform services, and admin-facing tools is desirable.

Ideal Candidate Traits

Hands-on and execution-oriented, with a strong bias for action.
Organized and thoughtful about process, able to juggle complexity without losing sight of the end-user.
A natural communicator, fluent in translating between technical, business, and user perspectives.
Curious and creative, always pushing boundaries in the application of AI to real-world enterprise problems.
Collaborative and cross-functional, thriving in an environment of shared ownership.

Our Benefits:

Flexible work schedules and work-from-home options
Development and career growth opportunities
Excellent pension scheme
Bonus scheme
Health Insurance
Income Protection & Life Assurance
Family-friendly leave allowances, including paid maternity and paternity leave.

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About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Staff Product Manager – Agentic AI

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