About Citco

The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So, for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

Your Role:

The Project Lead, Chief of Staff Office supports the delivery of strategic and operational initiatives across the business. Working closely with the AVP and VP, this role is responsible for hands-on project execution, tracking, reporting, and coordination of activities that enable the Chief of Staff Office to deliver on its priorities.

Responsibilities

Key Responsibilities

Strategy & Executive Support

Assist with preparation high-quality, decision-ready executive materials (briefing packs, reports, presentations) for senior leadership and governance forums. Gather, consolidate and quality check inputs
Support ad hoc strategic and operational requests from the Chief of Staff and executive team, rapidly assessing requirements, coordinating inputs and producing high-quality outputs within tight deadlines
Produce and articulate clear summaries of data and information to support AVP/VP analysis
Translate complex data into clear insights to support informed decision-making

Operational Effectiveness & Governance

Support the identification of inefficiencies and process gaps
Assist in implementing agreed process improvements and track adoption
Maintain governance routines: schedule meetings, prepare agendas, capture minutes, actions & decisions
Ensure follow through on action items and flag risks of slippage

Project & PMO Leadership

Initiate projects by working to define scope, tasks, timelines and identify and manage stakeholders
Demonstrate initiative, resourcefulness, engagement with and innate understanding of the overall goals of the project – through problem-solving, independent research and critical thinking
Maintain project plans, RAID logs (risks, assumptions, issues, dependencies), and status reports
Coordinate meetings, workshops, and stakeholder inputs across project teams
Track milestones and deliverables, escalating risks and issues to senior management promptly
Apply PMO standards, templates, and tools consistently across assigned deliverables
Support post-implementation reviews by gathering feedback and documenting lessons learned
Define project scope, timelines, stakeholders, and success metrics, ensuring alignment with business priorities

Performance & Financial Management

Analyze headcount and working capital reporting to support the Chief of Staff with producing metrics for senior management
- Supporting with analysis of data sets from multiple reports and systems
- Assist with generating concise data-driven reports, including trend analysis and forecasting
Assist with the bi-weekly Headcount approvals cycle for CFS
- Reviewing data for accuracy, flagging any inconsistencies that need attention to the AVP
- Send and respond to Stakeholder queries re: vacancies and approvals process
- Partner with PL/AVP on process improvements and innovation
Prepare draft analysis of operational and financial performance data
Maintain trackers and dashboards for performance and workforce metrics

Stakeholder Management & Communication

Build strong relationships across business units and act as a trusted intermediary on behalf of the Chief of Staff
Work closely with stakeholders to ensure that requirements are understood, and that identified tasks support the project requirements
Coordinate inputs from multiple teams to ensure alignment and timely delivery of priorities

People Management

Coach junior colleagues, provide constructive feedback and review work for accuracy, quality and executive readiness

Qualifications

Experience & Qualifications

Bachelor or Master level degre
4-5 years’ experience in strategy, PMO, consulting, or business operations roles
Self-starter who can demonstrate taking initiative and ownership in current role
Experience working with senior leadership and preparing executive-level materials

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Key Skills

Excellent communication, organisational and presentation skills
Strong organisational skills with attention to detail
Solid coordination and follow-through capability
Analytical mindset with ability to work with financial and operational data
Advanced MS Office suite skills
Ability to manage multiple tasks and deliver to deadlines
High level of Professionalism and discretion when handling sensitive information

Our Benefits

Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

Project Lead, Chief of Staff Office

Benefits

Job Description