Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.

Are you bready* for a change?

As a Senior Engineering Manager on Toast's 3rd Party Ordering team, you will lead a high-visibility group building seamless integrations that connect thousands of restaurants with popular delivery platforms and ordering services. You will develop your teams' expertise in API design, real-time synchronization, and high-volume transaction processing. You will align your team’s work with Toast's mission of empowering the restaurant community through unified commerce solutions. You bring deep technical understanding of distributed systems and integration patterns, with the experience to guide architectural decisions that ensure reliability at scale. You are product-minded, building strong partnerships with PM and UX to optimize the ordering experience for both restaurant operators and their customers, while collaborating effectively with platform partners and internal Toast teams.

About this roll* (Responsibilities)

Drive delivery of critical integrations with third-party ordering platforms, including roadmap planning and execution to expand Toast's partner ecosystem
Collaborate closely with PM and UX to define seamless order flow experiences that minimize friction for restaurant staff managing multiple ordering channels
Partner with stakeholders across Toast's platform, payments, and operations teams to ensure smooth data synchronization and unified reporting for multi-channel orders
Oversee end-to-end reliability of ordering integrations, including real-time monitoring of API health, order accuracy, and partner platform incidents
Guide the team's approach to integration testing, API versioning, and maintaining compatibility across diverse third-party systems
Recruit and onboard engineers with expertise in API design, event-driven systems, and restaurant technology ecosystems
Coach engineers on building scalable integration architectures and handling complex distributed system challenges
Champion the use of AI tools and practices to accelerate development, improve team velocity, and pioneer new ways of building - setting the bar for what it means to be an AI-first engineering organization.

Do you have the right ingredients*? (Requirements)

Experience managing teams owning high visibility, high complexity software
Experience writing, delivering, and operating software in a SaaS environment
Experience mentoring and developing successful teams
Experience deeply collaborating with PM and UX partners
Strong technical background that you use to guide your team’s decisions and plans
A desire to build a diverse team that wins together and prioritizes customer success

We are hiring individuals with a wide range of experience so if you have more or less than these exact roles, please still apply!

**This is a hybrid role requiring in-office presence two days per week**

What we use to make our dish (Our Tech Stack)

A core of Java & Kotlin based backend services.
React SPAs leveraging Tailwind, GraphQL and Storybook.
PostgreSQL and DynamoDB as core persistence.
Pulsar, Camel and RabbitMQ for message-based integrations.
And many more technologies that help us build a top class platform.

*We love a great bread/food pun

#LI-HYBRID

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Senior Engineering Manager

Job Description