Are you ready to join a game-changing open-source AI platform that harnesses the power of hybrid cloud to drive innovation?

The Red Hat OpenShift AI (RHOAI) team is looking for a Senior Customer Experience Engineer with Customer testing and exploration experience to join our rapidly growing engineering team. Our focus is to create a platform, partner ecosystem, and community by which enterprise customers can solve problems to accelerate business success using AI. This is a very exciting opportunity to build and impact the next generation of hybrid cloud MLOps platforms, contribute to the development of the RHOAI product, participate in open source communities, and be at the forefront of the exciting evolution of AI. You’ll join an ecosystem that fosters continuous learning, career growth, and professional development.

As a core contributor for one of our OpenShift AI teams, you will have the opportunity to actively participate in one of our component teams as well as the affiliated open-source communities. You will work as part of an evolving development team to rapidly design, secure, build, test, and release new capabilities. The role is primarily an individual contributor who collaborates closely with other developers and cross-functional teams. You should have a passion for working in open-source communities and for developing solutions that integrate Red Hat, open-source, and partner technologies into a cohesive platform.

At Red Hat, our commitment to open source innovation extends beyond our products - it’s embedded in how we work and grow. Red Hatters embrace change – especially in our fast-moving technological landscape – and have a strong growth mindset. That's why we encourage our teams to proactively, thoughtfully, and ethically use AI to simplify their workflows, cut complexity, and boost efficiency. This empowers our associates to focus on higher-impact work, creating smart, more innovative solutions that solve our customers' most pressing challenges.

What you will do

Contribute to the architecture, design, development, and testing of new features and solutions for RHOAI
Test like a customer and provide feedback and recommendations on how to make our RHOAI platform better
Innovate in the MLOps domain by participating in upstream communities
Ensure non-functional requirements including security, resiliency, and maintainability are met
Write unit and integration tests and work with quality engineers to ensure product quality
Use CI/CD best practices to deliver solutions as productization efforts into RHOAI
Contribute to a culture of continuous improvement by sharing recommendations and technical knowledge with team members
Demonstrate proficiency in utilizing LLMs (e.g., Google Gemini), as relevant, for tasks such as brainstorming solutions, deep research, summarizing technical documentation, drafting communications, summarizing complex technical information, and enhancing problem-solving efficiency across the development lifecycle.
Collaborate with product management, other engineering and cross-functional teams to analyze and clarify business requirements
Communicate effectively to stakeholders and team members to ensure proper visibility of development efforts
Explore and experiment with emerging AI technologies relevant to software development, proactively identifying opportunities to incorporate new AI capabilities into existing workflows and tooling.
Employ AI-driven testing frameworks to automate test case generation, optimize test execution, identify potential edge cases, and enhance overall test coverage and reliability.
Give thoughtful and prompt code reviews
Represent RHOAI in external engagements including industry events, customer meetings, and open source communities
Mentor and guide other engineers
Explore and experiment with emerging AI technologies relevant to software development, proactively identifying opportunities to incorporate new AI capabilities into existing workflows and tooling.

What you will bring

Strong experience developing applications in Go or Python, or other language
Strong experience in Kubernetes, OpenShift or other cloud-native technologies
Strong experience of testing User Experience scenarios and providing succinct and accurate feedback for improvements
Ability to quickly learn and guide others on using new tools and technologies
Experience with source code management tools such as Git
Innovation skills and a passion for technology
Strong system understanding and troubleshooting capabilities
Autonomous work ethic, thriving in a dynamic, fast-paced environment.
Familiarity with data science workflows and machine learning pipelines.
Excellent written and verbal communication skills

The following will be considered a plus:

While a Bachelor’s degree or higher in computer science or a related discipline is valued, we prioritize practical experience and technical prowess
Understanding of how Open Source and Free Software communities work
Experience with development for public cloud services (AWS, GCE, Azure)
Experience working with or deploying MLOps platforms

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

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RHOAI Senior Customer Experience Engineer.

Job Description