Everseen: A leader in vision AI solutions for the world’s leading retailers.

The Role

The Head of Operations is a senior leadership role responsible for driving operational strategy, execution, and performance within their geographical region. Reporting directly to the SVP of Operations, the Head of Operations leads regional operations, overseeing Senior Operations Managers and ensuring customer success, operational efficiency, and scalability across the territory. This role focuses on setting strategic direction for the region, providing governance, and aligning operational performance with broader company goals.

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What you'll do

Strategic Leadership
Own the operational strategy for the region, aligning local execution with global priorities.
Lead and manage Senior Operations Managers and their teams, ensuring project success, customer satisfaction, and operational excellence.
Define regional KPIs and performance metrics, ensuring consistent tracking, reporting, and accountability.
Partner with the VP of Operations to translate company-wide strategic goals into actionable regional initiatives.

Regional Governance & Delivery
Oversee all capacity and resource planning within the region, balancing customer demand with available resources.
Act as the ultimate point of escalation for regional operational and customer challenges, providing direction and resolution.
Ensure consistency of operational standards, processes, and documentation across the region, while adapting to local requirements.
Drive continuous improvement and innovation in regional operations, identifying opportunities for efficiency, automation, and best practice adoption.

Cross-Functional Collaboration
Work closely with Sales, Engineering, and Product leadership to ensure seamless regional delivery of customer solutions.
Represent regional operational needs in global planning discussions, ensuring alignment between local challenges and global strategy.
Provide executive-level updates and insights on regional performance, risks, and opportunities.

People Leadership
Lead, coach, and inspire Senior Operations Managers and their teams, building a high-performance culture.
Foster collaboration and alignment across functions and countries within the region.
Champion professional development and succession planning to ensure strong regional leadership pipelines.

Customer & Stakeholder Engagement
Represent the region in strategic customer discussions, providing executive sponsorship and ensuring strong partnerships.
Engage with key accounts and stakeholders to understand customer needs and ensure long-term success.
Travel within the region (up to 30%) for customer, team, and executive engagements.

Profile and Skills

Experience: 10–12+ years in regional operations, program management, or solutions delivery, with 5+ years in senior leadership roles.
Leadership: Proven ability to lead and scale diverse, distributed teams across multiple countries within a region. Managing team performance, KPIs etc. Enabling the One Team + Team Builder approach.
Strategic Thinking: Strong capability in shaping and executing operational strategy at the regional level.
Keen interest in Everseen's technology solutions, comfortable discussing them at a high level, and staying updated with the latest developments.
Technical Acumen: Familiarity with enterprise software deployments, networking, containerization (Linux, Docker/Podman), and automation (Ansible).Operational Excellence: Expertise in governance, capacity planning, and process optimization.
Proficiency with project management software, including Microsoft 365, Jira, and Teamwork.
Collaboration: Strong track record of cross-functional alignment with Product, Engineering, and Sales.
Communication: Exceptional communication and stakeholder management skills, with the ability to influence at executive levels.
Demonstrates initiative, drive, and self-motivation in taking full ownership of the function / specialism, ensuring accountability and fostering a no-blame culture conducive to continuous improvement.
Possesses in-depth problem-solving skills and exercises good judgment, capable of navigating and resolving complex situations effectively.
Highly organized with excellent organizational skills and meticulous attention to detail, ensuring accuracy and precision in project execution and documentation.
A relevant degree qualification is preferred
A Project Management qualification (Prince2, PMP etc.) is preferred
Travel Readiness: Willingness to travel as needed for client meetings, project kick-offs, or other project-related activities, which may be up to a maximum of 30% of your working time.

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About Everseen

Everseen is a leader in vision AI. We are transforming business operations for global retailers, driving measurable business value and improving the customer experience.

We are a dedicated team of inventors, research scientists, engineers, AI experts and retail industry veterans. Our mission is to protect people, process, products and profitability within the retail sector and beyond.

We are trusted by major food, drug, mass, and specialty retailers around the world— including Kroger, Meijer, and Woolworths—we also partner with leading hardware, AI, and cloud computing providers such as Google, NVIDIA, NCR, and Dell.

We are operationalizing vision AI at an unprecedented scale with the largest global footprint of edge AI powered Computer Vision in Retail.

Founded in 2007 and headquartered in Cork, Ireland, Everseen has over 900 employees globally, with a European headquarters in Cork, Ireland, a U.S. headquarters in Miami, and hubs in Romania, Serbia, India, Australia, and Spain.

Key Numbers

Top 11

Trusted by 11 of the top 20 global grocery retailers

120,000+

Edge AI Endpoints Worldwide

+3x ROI

Delivering Market's best ROI

Our Commitment

Everseen is committed to creating an environment where everyone can succeed. Our employees should feel a sense of belonging, have an opportunity to grow their careers, and feel free to be their most authentic selves. Everseen takes great pride in the diversity of its global workforce, and insists upon a safe, inclusive workplace where our differences are our collective strength. We treat each other with dignity, and respect, and require all employees, officers, and directors to seek to understand the importance and value to Everseen of diversity, and inclusion.

Everseen is committed to creating a safe environment for all employees and has a zero tolerance policy for bias and discrimination of any kind. Our work environment is one without offensive, hostile, or intimidating conduct, whether verbal, written or physical, in nature. Everseen will not tolerate prejudice or discrimination of any kind including without limitation, where based on aspects such as, race, colour, sex, gender, religion, age, family status, disability of any kind, sexual orientation.

Head of Operations, EMEA

Job Description