Position Overview

The Renewals Team Lead is an integral part of the Revenue Operations team, overseeing the comprehensive order-to-cash process, including subsequent renewals. Situated within the Accounting department, a key component of the CFO organization at Diligent, the Renewals Team Lead holds a pivotal position responsible for the operational aspects of global renewals. This entails ensuring timely and accurate setup of renewal invoices in accordance with contractual agreements.

The role is highly visible and involves close collaboration with commercial teams to facilitate seamless communication with customers, meeting their evolving needs with a strong customer-centric focus. Reporting to the Senior Manager, Deal Desk, this role significantly impacts Diligent's revenue recognition and accounts receivable processes, with active involvement in the integration of acquired companies. The Renewals Team Lead will also lead and manage a team of Renewals Specialists.

Key Responsibilities

Assist the Senior Manager, Deal Desk in operationalizing the company strategy for price increases 
Ensure global process is being followed for every product 
Oversee that renewals are being setup for on-time invoicing per individual contracts  
Partner with the commercial org regarding any renewal time changes  
Work closely with the Senior Manager, Deal Desk to help automate our processes  
Maintain a thorough understanding of Diligent products and services 
Strong understanding of the Diligent structure in order to partner with internal teams appropriately 
Support on the integration of acquired companies 
Apply best practices to renewals management 
Manage and train a team of Renewals Specialists 
Strong understanding of automated contracting system

Required Experience/Skills:

3+ or more years of experience in renewals or similar roles 
1+ or more years of people management experience 
Must have strong attention to detail  
Strong work ethic and willingness to take ownership for wide-ranging responsibilities  
Excellent interpersonal skills, flexibility to accommodate different situations and temperaments  
Ability to multi-task and work in a fast-paced and demanding global environment. 
Working knowledge of Microsoft Office (Excel, Word, Outlook, etc) 
Superior organization and prioritization skills  
Ability to perform under pressure and meet tight deadlines  
Strong communication skills, both verbal and written

Preferred Experience/Skills: 

DocuSign CLM or similar contracting experience preferred

#LI-SM1

#LI-Hybrid

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on LinkedIn and Facebook

What Diligent Offers You

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}

Renewals Team Lead

Benefits

Job Description