About NVD:

A family-owned business, established in 1980, NVD was set up to assist vehicle manufacturers in the timely and incident free distribution of their products. We’ve established ourselves as a one stop shop providing the three main pillars of outbound logistics, including transporting, storing and enhancing our customers’ vehicles, prior to delivery to their end location. Since 1980 NVD has been at the forefront of pioneering the digitisation of the FVL industry. As early adopters of emerging technology we have been able to introduce huge efficiencies saving time and money for our customers. Our unwavering commitment to progress and continual service improvement remains at the heart of our business today.

Role Summary

The professional Customer Operations Coordinator joins NVD's fast-paced Customer Service Department, based full-time in New Ross, Co. Wexford, with remote working a possibility. The core responsibility of the Customer Operations Department is the efficient and effective management of all vehicle-related activity throughout the NVD supply chain. This specific role functions as an Administrator, providing first-class administrative support to the department. Key duties include offering full administrative assistance, supporting various projects, ensuring compliance with customer policies and procedures, efficiently and professionally handling customer queries and complaints, generating required reports (daily, weekly, monthly), immediately reporting customer issues, maintaining the office storage and filing systems, and supporting senior management with a variety of ad hoc tasks. The Coordinator is expected to develop a thorough understanding of department policies and help facilitate a Continuous Improvement Environment.

Pay & Benefits

€32,000 - €37,000 + Bonus
Pension Scheme
Staff Purchase Schemes: Tyres and Tools
Employee Assistance Programme
Discounted Gym Membership
Bike to Work

Key Responsibilities

Providing full administrative support to the Customer Operations Department
Supporting various projects within the department
Process Improvement & Optimization
Understanding and complying with customers’ policies, practices, and procedures
Dealing with customer queries in an efficient and professional manner
Generating daily, weekly, and monthly reports
Reporting customer issues immediately to appropriate personnel
Effective complaint handling
Performance Analysis & Reporting
Developing a thorough understanding of Customer Operations policies and procedures
Helping to facilitate a Continuous Improvement Environment
Maintaining office storage and filing system
Supporting senior management with a variety of duties
Other ad hoc duties as needed.
Remote working may be required.
Generating reports as required.

Experience & Qualifications

At least 3 years administration experience
Competent in the use of MS Word, Excel, PowerPoint
Previous experience in a Logistics Planning/Administrative role is desirable.
Knowledge of the Automotive Industry
Full clean driving licence – Class B
Strong attention to detail, organisational and time management skills
Administration experience working with a large fleet of vehicles.

Equal Opportunities Statement

National Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value openness, innovation, customer focus, and operational excellence. Our organisation actively promotes equality and prohibits discrimination based on gender, marital/civil status, family status, age, disability, sexual orientation, race, religion, or membership of the Traveller community, in accordance with Irish and UK equality legislation. We encourage applications from all qualified individuals and are dedicated to creating an environment where everyone can thrive and contribute to our shared success.

#IND2

Customer Operations Coordinator

Benefits

Job Description