Access to Care Advisor- Reception- UPMC Outreach Carlow

Location: UPMC Outreach Centre Carlow
Job type: Permanent

Overview of role:

We are currently recruiting for Access to Care Advisor on permanent part-time contract (24 hours per week) at UPMC Outreach Centre, Carlow. We are seeking an energetic and patient friendly Receptionist to alternate between our reception desk and switch. The ability to multitask without feeling overwhelmed is an important skill required for this role. The expected candidate will be cross trained, after the probation period, across other roles within Access to Care, such as Admissions and Medical Records in order to provide support if required.

Primary Duties and Responsibilities:

Greeting patients and visitors, Delivering a friendly and professional welcome to everyone entering the Hospital
Offer patient support by providing assistance and support to patients helping them navigate the hospital environment and addressing their concerns.
Directing patients to the appropriate department and answering enquiries in a friendly manner
Verifying patient details and ensuring a smooth and efficient patient experience.
Verifying insurance information and handling basic administrative tasks
Answering phone calls Manage and screen telephone calls, directing them to the appropriate departments, provide appropriate information where required to callers and progress any queries left via voicemail.
Strong customer service skills.
Compassionate and understanding approach to assist patients with enquires and concerns
Excellent Communication skills Ability to interact effectively with patients, doctors and other hospital staff.
Organisational Skills - Ability to manage multiple tasks simultaneously in a fast-paced environment.
Liaise with consultants secretaries regarding clinic room bookings
Organise bookings and set up of meeting room to include lunch ordering etc
Data Protection and confidentiality.
Commitment to ensuring conversations are conducted discreetly and with a detailed understanding of patient confidentiality
Car Park - Manage enquires in conjunction with the facilities team.
Distribution of post for the hospital, incoming and outgoing.

Qualifications & Experience:

Eligible Criteria:

Have excellent administrative and organisational skills.
Have excellent interpersonal skills and the ability to communicate effectively with management, consultant staff, staff, patients, public and outside agencies.
The ability to work in a fast-paced customer-based environment
An understanding of commitment to patient confidentiality
Ability to work effectively within a multidisciplinary team
Ability to work as part of team and own initiative.
Time management skills.
IT skills, proficiency in:
Microsoft Office

Desirable Criteria:

Experience in an acute hospital setting
Knowledge of medical terminology
IT skills, proficiency in: iSOFT

Equal Opportunity Statement and Benefits

UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.

Compensation – Competitive pay for the work employees do – base pay, performance related pay and premium pay where applicable.

Benefits – Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66.

Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.

Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments.

Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement.

About UPMC

UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that’s close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world.

In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.

Access to Care Advisor- Reception- UPMC Outreach Carlow

Benefits

Job Description