Job Description

General Motors is transforming the automotive landscape through its next-generation Software-Defined Vehicle (SDV) platform and a rapidly expanding portfolio of connected services. In EMEA, reliability is a core differentiator — from always-on connectivity through OnStar, to high-scale Data platforms, to emerging product lines such as fleet and energy experiences. To enable this, we’re scaling our Site Reliability Engineering (SRE) leadership in Dublin — responsible for keeping critical customer- and vehicle-facing services resilient, performant, and scalable across regions and time zones.

We are seeking an experienced Senior Manager to oversee SRE for Europe, Middle East, and Africa— setting strategy, operating mechanisms, and talent direction for teams supporting Data Engineering, OnStar, and new product surfaces in fleet and energy. This is a people-leader role with scope across multiple countries and stakeholders, and a strong expectation of leading leaders while staying close to the technology. The role is expected to be approximately 80% leadership and 20% hands-on (architecture reviews, reliability design, incident leadership, and occasional direct technical contribution) to ensure you remain connected to the products and platforms you’re accountable for. This role is based in Dublin with team members currently located across Ireland, England, and Israel.

What You’ll Be Doing

Set and communicate the EMEA SRE strategy and operating model (SLIs/SLOs, error budgets, incident/problem/change management, and toil reduction) aligned to business outcomes across Data Engineering, OnStar, fleet, and energy.

Lead leaders and engineers across multiple countries — building capability, setting clear expectations, and developing a culture rooted in operational excellence, psychological safety, and ownership.

Own reliability outcomes for critical services: availability, latency, durability, capacity, and cost — with crisp, measurable customer-facing KPIs and reporting that translate technical risk into business impact.

Partner with product, engineering, security, and operations leadership to shape roadmaps and ensure reliability is embedded early for new launches and expansions in fleet and energy.

Drive observability strategy (metrics, logs, traces) with actionable dashboards and alerting that supports fast detection, diagnosis, and recovery.

Lead major incident response for critical customer-facing services, run blameless postmortems, and ensure systemic fixes land through strong prioritization and follow-through.

Be hands-on (about 20%): participate in architecture and design reviews, review critical changes, and occasionally contribute to automation and reliability engineering in production.

Build the team: hiring, onboarding, workforce planning, and succession — strengthening leadership bench and ensuring sustainable on-call and support models across time zones.

Ensure reliability practices align with privacy, security, and compliance expectations relevant to customer data and connected services.

What You Bring

12+ years in SRE, DevOps, production engineering, or large-scale systems, including senior leadership experience overseeing multiple teams and/or leaders.

Proven ability to define strategy and deliver outcomes through others — setting goals, creating operating mechanisms, and driving measurable improvements in reliability, performance, and customer experience.

Deep expertise in modern SRE: SLIs/SLOs, error budgets, incident/problem management, observability, capacity planning, and DR/BCP.

Track record building and operating high-scale, cloud-native systems (AWS, Azure, and/or GCP), with strong operational rigor and cost awareness.

Strong technical foundation: containers and orchestration (Kubernetes), CI/CD, and automation via IaC (e.g., Terraform/CloudFormation) and policy-as-code.

Ability to stay hands-on (about 20%): architecture/design reviews, deep technical incident leadership, and targeted contributions in languages such as Python, Go, or Java.

Demonstrated executive communication and influence — able to translate risk into business trade-offs, align cross-functional leaders, and drive decision-making in ambiguous environments.

Experience leading distributed teams across time zones and cultures; creates inclusive environments, develops leaders, and builds sustainable operating rhythms.

Familiarity with privacy, data protection, and security practices relevant to connected services and customer/vehicle data is a plus.

Why Join Us?

This is more than an engineering role — it’s an opportunity to lead reliability for products that customers depend on every day. In this role, you’ll help ensure OnStar-connected services are always available when drivers need them, enable resilient data platforms that power SDV experiences, and accelerate innovation for emerging fleet and energy offerings — where reliability, trust, and performance are essential to growth. At GM, you’ll join a team committed to cutting-edge technology, sustainability, and inclusive innovation. With meaningful products, a collaborative culture, and global mission, your impact will be tangible and far-reaching across EMEA and beyond.

Ready to lead reliability at scale? Join our SRE leadership team in Dublin and help shape the future of connected services, fleet, and energy.

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. This job may be eligible for relocation benefits.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Senior Manager, Site Reliability Engineering (EMEA)

Benefits

Job Description