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Workstream Lead – Non-Clinical

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Nordic is seeking talented professionals interested in future project opportunities. This posting is intended to build our talent pipeline for anticipated work that Nordic is currently bidding on. While the project has not yet been awarded, we welcome applications from individuals who would like to be considered should the opportunity proceed.

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Get introduced to our recruitment team early
Be considered for upcoming project opportunities
Stay connected with Nordic as new roles become available

Please note: This posting does not represent an immediate vacancy, and any potential employment is contingent upon Nordic securing the relevant project work.

THE ROLE

The Workstream Lead – Non Clinical is accountable for the implementation partner's delivery of the non- clinical workstream working closely with the client's non-clinical lead in relation to design, build oversight, testing, training readiness, and go-live success across Patient Administration Systems (PAS), registration, revenue cycle and insurer billing, scheduling, patient portal, and reporting/BCA solutions.

This role serves as one of three consolidated workstream leads and provides a single-point of accountability within the implementation partner team for all non-clinical scope and delivery and co-ordination encompassing responsibilities traditionally held across separate PAS, revenue cycle, patient portal, and reporting leadership functions.

The successful candidate will provide consulting services on healthcare-enabling technology projects in a programme leadership, project management, analyst, subject matter expert, and advisory capacity, specifically supporting organisations implementing and optimising the MEDITECH Expanse platform.

KEY RESPONSIBILITIES

Working closely with the client’s non clinical lead, the Workstream Lead: Non-Clinical will be responsible for, but not be limited to:

Non-clinical Leadership & Accountability

Providing leadership and strategic oversight across all non-clinical workstream activities.
Act as the delivery partner single point of accountability for all non-clinical scope and deliverables.
Lead non-clinical stakeholder engagement and facilitate design workshops and future-state workflow development across all non-clinical scope.

Solution Design & Build Oversight

Lead the non-clinical design and workshop programme across all non-clinical domains.
Owning the design and configuration approach for PAS/registration, revenue cycle, insurer billing, scheduling, patient portal, and reporting solutions co-ordinating with other workstream leads where applicable.
Provide oversight and direction for system build activities.
Apply technical expertise to identify, troubleshoot, and resolve non-clinical system issues.
Ensure build quality through content review, validation, and quality assurance processes ensuring traceability of build decisions and progress.
Coordinate with application analysts, technical teams, and client stakeholders to ensure solution alignment.

Testing & readiness

Accountable for non-clinical test content, scenario coverage, stakeholder participation and sign-off inputs working in close conjunction with the Test Lead.
Support and provide non-clinical assurance for dress rehearsals, cutover and go-live planning.
Support risk identification, issue management, escalation, mitigation planning, and reporting.

Training & Deployment

Review and approve the accuracy of non-clinical training content and materials and support sign off in accordance with the programme governance
Support go-live preparation, deployment planning, and command-centre readiness

Go-live & Stabilisation

Provide non-clinical workstream leadership and escalation management throughout go-live and hypercare periods.
Coordinate non-clinical issue resolution and optimisation activities.
Ensure rapid response to operational challenges and non-clinical system concerns.

SKILLS AND EXPERIENCE

Minimum 12 years of EHR implementation experience, including leadership of large-scale revenue cycle and PAS workstreams.
Demonstrated experience leading non-clinical healthcare systems implementations from design through go-live.
Strong understanding of:
- Patient Administration Systems (PAS)
- Registration and admissions workflows
- Revenue cycle management
- Insurer billing processes
- Scheduling and patient access operations
- Patient portals
- Reporting and business intelligence solutions
Previous experience within private acute healthcare environments.
Experience working with Irish healthcare funding and insurer billing models highly desirable.
MEDITECH Expanse experience strongly preferred.
University degree or equivalent experience in Information Systems, Healthcare, Health Informatics, Project Management, or a related field.
PMP, ITIL, Health Informatics, or comparable professional certification considered an asset.
Strong written and verbal communication skills with a high degree of professionalism.
Proven leadership, stakeholder management, and facilitation experience.
Highly organized with the ability to manage multiple priorities and complex project deliverables.
Demonstrated ability to mentor, coach, and develop team members.
Ability to work effectively across multidisciplinary teams and client organizations.
Strong work ethic and commitment to Nordic Europe's values, treating others with respect, integrity, accountability, and professionalism.

ADDITIONAL DETAILS

Work will primarily be performed on client site in Dublin
Based on programme needs, there may be requirements for evening, weekend, or extended working hours particularly for go-live to support successful deployment and stabilisation.
Travel outside normal business hours may be necessary.
Consultants must remain responsive to client and organisational communications throughout active project engagements.

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

Workstream Lead – Non-Clinical (Meditech)

Job Description