About the role

As a Customer Services Assistant, you will be the first point of contact for customers. You will provide assistance by processing orders, addressing queries, resolving complaints, and providing information about products or services.

We are a small but mighty business, you will get all the opportunity, excitement, and challenge of working across an international reach, but with great opportunity to learn, develop and build your experience at the frontline. Our culture is informal, collaborative, and supportive and we truly enjoy our work.

What you'll do

Order Processing: Assist with wholesale order placements, returns, exchanges, or cancellations as required.
Customer Support: Respond to customer queries via phone and email (such as damages with orders, wrong orders, tracking orders, complaints, stock issues etc) in a professional and timely manner.
Problem Solving: Address customer concerns and complaints effectively, offering appropriate solutions or escalating issues when necessary.
Product Information: Provide detailed information about products, services, pricing, or policies to customers.
Record Maintenance and Data Entry: Maintain accurate customer records on our database and document service requests or complaints.
Communication and Collaboration: Work closely with Sales Representatives and other team members and departments to ensure customers receive the best service possible.
Account Management - Opening new accounts and researching stores.

Follow-Up: Ensure that issues or service requests are resolved in a timely manner and follow up with customers if needed.
Attending Tradeshows - Travelling and working at tradeshows across the UK (and/or internationally) once or twice per year for a week.

Experience and Skills

Excellent Communication: Strong verbal and written communication skills.
Customer-Centric: A friendly, approachable demeanor and a passion for helping others.
Problem-Solving: Ability to stay calm under pressure and resolve customer issues efficiently.
Multitasking: Capable of managing multiple customer requests at once while maintaining quality service.
Organisational Skills: Strong attention to detail and ability to keep accurate records.
Teamwork: Ability to collaborate with colleagues and other departments.
Computer Literacy: Familiarity with Microsoft Outlook, customer service software, databases, and tools (experience of SAP (Business One) a distinct advantage)
Experience: Previous customer service experience is preferred.

Why Join Us?

You’ll be joining a vibrant company with a strong growth trajectory and a close-knit team culture.

Benefits

We have a hybrid working policy, so we allow some remote working. We have a standard minimum of 2 days in the office in Kilmacanogue, Co. Wicklow.
20 Days Annual Leave* (*Pro rata)
Company pension scheme with company contribution
Contribution to Gym membership
Fully Paid Health Insurance (following completion of probation period)
Paid Maternity and Paternity Leave (subject to service)
Employee Assistance Programme (EAP)
Employee Engagement Programme with Social Committee and frequent company events
Free car parking

Salary €30,000 - €35,000* (*Pro rata) (depending on experience)

Application Closing Date - Friday 14th August 2026

Customer Service Assistant (UK and Europe Market) Part-Time (20 hours per week - Mon - Fri - 12pm - 4pm)

Benefits

Job Description