Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.

DESCRIPTION:

We are seeking an experienced Field Service Engineer to join our BioProduction Service and Support team at Thermo Fisher Scientific. In this crucial role, you'll contribute by ensuring our sophisticated scientific instruments operate at peak performance, with a focus on Single Use Technology (SUT) hardware and automation products. You'll represent our company, delivering exceptional technical service while building strong relationships with customers who are advancing critical research and innovation in the bioproduction sector.

KEY RESPONSIBILITIES:

Travel to customer sites across Ireland, and occasionally covering rest of Europe to install, service, update, and repair Thermo Fisher SUT hardware and automation products
Provide expert technical support and problem-solving for our cutting-edge bioproduction equipment
Conduct installations, maintenance, and repairs on a diverse range of high-value analytical instruments
Perform commissioning and qualification of equipment by implementing Site Acceptance Test (SAT) and Installation/Operational Qualification (IQ/OQ) Protocols
Combine technical expertise with superior customer service skills to address complex issues and support our customers in achieving breakthrough discoveries
Collaborate with internal partners to resolve customer issues and improve processes
Provide basic product training and technical assistance on our instrumentation to our customers and internal Sales team
Report all activities on Sales Force Service desk, providing customer feedback to management, hardware and software groups
Aid in optimizing revenue and new product development opportunities; Assist in demonstration of our products to potential customers
Maintain technical competency by attending trainings, employee meetings and remaining up to speed on new products, markets, customers and competitor

This is a field-based position that will initially focus on supporting customers across Ireland. As you grow in your role, you'll have the opportunity to support the full EMEA region. The position requires frequent travel on a weekly basis (50-100% of work time). When not travelling, you'll have the flexibility to work from home.

REQUIREMENTS:

Bachelor's Degree in Engineering (Electrical, Electronics, Mechanical, Biomedical or a related scientific field) or equivalent Advanced Degree plus 3 years of experience
Proven experience installing, troubleshooting, and repairing sophisticated analytical instruments, particularly in the bioproduction sector
Strong electronics and mechanical aptitude with the ability to diagnose issues down to the component level
Excellent customer service skills and professional demeanour
Strong verbal and written communication abilities
Fluency in English required.
Demonstrated problem-solving capabilities and analytical thinking
Proficiency with Windows operating systems, MS Office, and service management software
Ability to read and interpret technical diagrams, schematics, and documentation
Valid driver's license and ability to travel 50-100% of the time (away from home Monday through Friday is typically expected)
Physical ability to lift up to 25 kg and stand for extended periods
Experience with bioproduction equipment, particularly Single Use Technology (SUT) hardware and automation products
Availability to work flexible hours and respond to emergency service calls
Must be able to obtain necessary credentials to access customer facilities
Strong organizational skills and ability to manage time effectively
Collaborative mindset with the ability to work independently in the field
Willingness to support the full EMEA region as the role develops
Self-sufficient; comfortable working independently; logical approach in setting work priorities

At Thermo Fisher Scientific, we provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges in bioproduction and beyond.