About the Job

Due to continued growth, we are looking for a Customer Service Executive to join our Customer Service team on a 12‑month fixed‑term contract. This role will play a key part in delivering a best‑in‑class customer experience across all channels, supporting the team during an exciting period of scale and transformation.

As a Customer Service Executive, you will be responsible for managing customer enquiries across multiple channels, resolving issues efficiently and empathetically, and representing the Sculpted by Aimee brand in every interaction.
This role is ideal for someone who is customer‑obsessed, detail‑oriented, and comfortable working in a fast‑paced eCommerce environment.

Accountabilities Include

Deliver a consistently high‑quality customer experience across all customer service channels, including email, social, and other digital platforms.
Handle customer queries, complaints, and requests in a timely, professional, and brand‑appropriate manner.
Resolve customer issues effectively, escalating more complex cases where required.
Ensure all interactions meet service level targets and quality standards.
Accurately log customer interactions, outcomes, and feedback in customer service systems.
Follow established customer service processes, policies, and best practices to ensure consistency and efficiency.
Work closely with internal teams such as eCommerce, Operations, Marketing, and Retail to support issue resolution and improve the overall customer journey.
Contribute feedback and insights from customers to help identify recurring issues or opportunities for improvement.
Support team initiatives, including process improvements, system changes, or automation projects, as required.
Uphold Sculpted by Aimee’s values, sustainability commitments, and ethical standards in all customer interactions.

Experience Needed

Key Skills & Experience

Previous experience in a customer service role is an advantage, ideally within a retail, beauty, or eCommerce environment.
Strong customer‑first mindset with a genuine passion for delivering excellent service.
Excellent written and verbal communication skills, with the ability to engage confidently and empathetically with customers.
Strong problem‑solving skills and the ability to manage a variety of customer scenarios.
Ability to work efficiently in a fast‑paced environment while maintaining attention to detail.
Comfortable using customer service systems, CRM tools, or digital platforms.
Highly organised, with the ability to prioritise tasks and manage workload effectively.

Desirable Skills & Experience

Experience working in an omni‑channel customer service environment.
Familiarity with eCommerce platforms or order‑management systems.
Interest in beauty, skincare, or retail brands.

Qualifications and Experience:

Leaving Certificate or equivalent required.
Further education or qualifications in customer service, business, or a related field are an advantage, but not essential.

Customer Service Executive (FTC)

Job Description