Cloud Engineering Manager

Role purpose:

Flutter Technology are recruiting a Cloud Engineering Manager, responsible for leading a team of engineers that will drive the implementation, automation, and operation of our greenfield AWS cloud platform. The platform will underpin the global services consumed by the groups well-known betting brands.

This role offers a fantastic opportunity to influence the technology choices across Flutter’s cloud hosting platforms. You will work with all brands across the group to migrate and modernize their services, deliver technology solutions to meet their needs, and promote knowledge sharing within the engineering community. You will also contribute to the evaluation and selection of AWS services, code and configuration management tools, and other components essential for achieving our group’s strategic objectives.

You must be effective at articulating technology requirements, promoting cloud enablement, migrations and the methodologies required to reduce risk and achieve desired outcomes. You should be comfortable working with cross functional global teams in dynamic organisations, as the role will have interdependencies with teams in AWS, our partners, and our own engineering teams across various functions in various brands.

The right candidate will have experience working with enterprise organisations on large scale migration/modernisation transformation projects. This will have involved a customer-obsessed and collaborative approach, coupled with a strong technical understanding to provide confidence and answer questions, an ability to engage and help crystallise business benefits of migrations, demonstrate an excellent technical understanding of cloud solutions, and a passion for helping to transform using cloud technologies.

Responsibilities:

Team Leadership & People Management:

Lead and scale engineering teams of 5+ members, demonstrating ability to hire, develop, and retain high-performing talent
Manage performance reviews, capability assessments, and conduct difficult conversations (performance improvement plans, terminations)
Build psychological safety and foster collaborative team cultures in technically demanding environments
Communicate complex technical concepts and infrastructure decisions to non-technical audiences

Network Implementation & Engineering:

Support the implementation of scalable, secure, and high-performing cloud network solutions across multiple AWS regions based on approved architectural designs
Build and operate Flutter's global hybrid network infrastructure, utilizing primarily AWS-native services alongside on-premises solutions, implementing advanced routing architectures, IP address management, centralized ingress/egress control, and enterprise-wide network security services.
Spearhead network deployment and operations using Infrastructure as Code (IaC) methodologies with tools such as CDK, Typescrypt, Terraform or CloudFormation
Ensure compliance with security frameworks, regulatory requirements, and industry standards across all network implementations
Contribute to network technology roadmaps and strategy based on hands-on implementation experience and operational insights
Set technical implementation standards, enforce networking best practices, and provide mentorship to engineering teams
Support cloud architecture and Flutter Function leads with developing the cloud technology roadmap and strategy.

Operational Excellence:

Create and drive adoption of standard operating procedures, policies, runbooks, and operational manuals
Assume guardianship of network infrastructure code and artefact repositories, ensuring adherence to best practices
Proactively identify and mitigate network risks, ensure robust disaster recovery strategies, and lead major incident response efforts
Write and review platform code, offering constructive feedback to ensure code quality
Drive continuous improvement in network monitoring, observability, and performance optimisation
Build and maintain on-call rotations; manage escalation paths and ensure appropriate coverage for 24/7 operations
On-call is likely to be introduced in the future.
Establish and enforce service-level agreements (SLAs) and key performance indicators (KPIs) for infrastructure services

Collaboration & Knowledge Sharing:

Facilitate the development and communication of Flutter Group standards for network design, development, and deployment
Enable and support engineering teams with the adoption of cloud networking services through training initiatives and workshops
Cultivate relationships with other pivotal Flutter group functions, identifying opportunities for strategic collaboration
Liaise with third-party vendors, AWS, and partners on networking solutions and integrations
Write and maintain comprehensive technical documentation, runbooks, and operational guides

Competencies:

Building Support: We establish close relationships with our stakeholders, underpinned by trust, integrity, and respect. We can build awareness, understanding, and positive momentum behind the group technology strategy, often without being able to assert authority.
Objective: We are impartial and unbiased, ensuring equal treatment for all and that decisions are based on objective criteria.
Collaborative: We work effectively and in partnership with our stakeholders on shared goals that align towards the achievement of the group strategy. We foster a collaborative environment and assume the role of leader when required.
Adaptable: We understand and appreciate different and opposing perspectives on an issue and can adapt our approach to achieve a successful outcome.
Strategic Thinking: We think about the big picture and use that perspective to support our divisions to achieve competitive advantage through greater agility, faster time to market and a better customer experience.
Strategic Communication: We are proactive and considered in our approach to stakeholder communications. We actively listen, provide constructive feedback and help others to consider new perspectives.

Experience:

Proven experience leading and managing engineering teams, including hiring, performance management, and career development of engineers at varying levels of seniority
Experience building and operating network infrastructure across multiple AWS accounts and regions, supporting high-availability, multi-region workloads
Deep understanding of AWS networking services including but not limited to: Cloud WAN, Transit Gateway, VPC design, AWS Network Firewall, Direct Connect, VPN, Route 53, Outpost, VPC Endpoints, load balancing services (ALB, NLB, GWLB), and VPC Lattice
Proven experience with network security implementation including firewall policy development (AWS Network Firewall, Palo Alto), IDS/IPS management (Suricata), network segmentation, and compliance frameworks
Experience with source control management (Git, GitHub) and CI/CD pipeline integration for network automation
Demonstrated experience mentoring and coaching engineers at varying levels of seniority, with a track record of supporting career progression and capability uplift within teams
Leads engineering teams using agile delivery methodologies; applies agile principles pragmatically to infrastructure work including sprint planning, backlog management, and continuous improvement
Leads incident response, change management, and problem resolution processes, accountable for post-incident reviews, risk identification, and implementation of corrective actions
Bonus points for previous software engineering experience (Python, TypeScript, Go), Wi-Fi infrastructure (Cisco, Aruba), container networking (EKS, ECS), AWS certifications, or experience in highly regulated industries

Cloud Engineering Manager

Job Description