AQMetrics is seeking a highly organised, client‑focused Project Manager to lead the successful delivery of customer onboarding projects across both pre‑sales and post‑sales phases. This role will manage a team of onboarding specialists, ensure exceptional customer communication, maintain strong project governance, and partner closely with the Director of Customer Success to deliver high‑quality outcomes across all implementations.

Who We Are:

AQMetrics is a leading provider of regulatory risk software to global financial institutions. Our SaaS platform is award-winning, and our range of products make regulatory risk management simple, secure, and globally compliant.

What We Value:

Innovation

We are committed and have the courage to continuously innovate. We value ideas and encourage evolution every day. We add value through innovation.

Customer Success

We enable our customers to be successful. We know that responsiveness and delivering value build long term customer relationships.

Integrity

We are true to our word. We communicate openly and honestly with respect and fairness. People trust we will do what we say and do what is right in all circumstances.

Why we need you:

We are expanding our business at a rapid pace. We’re looking for sharp, energetic and detail-oriented people who are passionate about implementing solutions that transform the status quo. This is a key role with ownership of product innovation and cloud product performance. You will be the leader responsible for the product innovation and performance management to ensure successful quality product development and scaling of our SaaS platform.

What you will have:

5+ years’ experience in project management within SaaS, RegTech, FinTech, or Financial Services environments.
Experience managing client‑facing implementation or onboarding projects.
Proven ability to lead teams and coordinate cross‑functional stakeholders.
Strong understanding of project methodologies (Agile, Waterfall, hybrid).
Excellent communication skills with the ability to engage senior internal and client stakeholders.
Strong financial acumen with experience managing project budgets and forecasts.
Highly organised with strong attention to detail and the ability to juggle multiple projects simultaneously.
Experience with project management tools such as Jira, Confluence, Smartsheet, or MS Project (optional).

Pre‑Sales Responsibilities

Prepare high‑quality Implementation Plans to support sales opportunities.
Lead the creation and management of Statements of Work (SOWs) including scope, timelines, and effort estimates.
Support RFP/RFI/DDQ responses, ensuring accuracy, clarity, and alignment with AQMetrics’ platform and delivery capabilities.
Work closely with Sales and Product teams to validate feasibility, identify risks, and support solution shaping.

Post‑Sales & Delivery Responsibilities

Lead and manage the project onboarding team (5 team members), including task allocation, coaching, and performance management.
Act as the primary client contact for all active onboarding and implementation projects.
Produce detailed project plans with clear milestone tracking, task ownership, and timeline management.
Manage project budgets and financial tracking, ensuring profitability and proactive forecasting.
Maintain strong change control processes, ensuring scope variations are properly analysed, documented, and approved.
Oversee and contribute to process improvement initiatives within the Professional Services team to enhance efficiency and customer experience.
Ensure proactive management of project risks, blockers, and escalations, working closely with the Director of Customer Success when required.

Opportunity to be part of something special, AQMetrics is growing fast, and we want you to be part of our journey
People-centric culture
Competitive salary
Health Insurance
Pension
Upskilling opportunities
Flexible working
Active Social Club with events throughout the year

Project Manager

Benefits

Job Description