About Sidetrade

Sidetrade is an AI company, listed on Euronext Growth, on a mission to revolutionize the way enterprises unlock value from their customers leveraging its Order-to-Cash Intelligence platform and its Data Lake.

We’re proud of our 38 nationalities and these diverse perspectives drive our innovation, one team culture and a customer-first mindset. Sudetrade is positioned as a Gartner® Magic Quadrant™ Leader since 2022.

We value passion over perfection. So, if you’re eager to learn and bring great energy, we want to hear from you. Be you. Grow with us.

Curious about Sidetrade? Catch the Sidetrade Inside Out podcast.

As a Vice President (VP) of Business Process Outsourcing (BPO), you are responsible for overseeing and managing the BPO operations within Sidetrade.

What you’ll be doing:

Develop and implement the overall BPO strategy in alignment with the organization's goals and objectives.
Provide visionary leadership to the BPO team, fostering a culture of innovation, collaboration, and continuous improvement.
Oversee day-to-day BPO operations to ensure efficiency, effectiveness, and compliance with service level agreements (SLAs).
Drive operational excellence by implementing best practices, optimizing processes, and leveraging technology.
Build and maintain strong relationships with clients, understanding their needs, and ensuring the delivery of high-quality BPO services.
Collaborate with clients to identify opportunities for process improvements and added value.
Develop and manage the BPO budget, ensuring cost-effectiveness and profitability.
Monitor and analyze financial performance, identifying areas for cost reduction and revenue enhancement.
Recruit, train, and develop a high-performing BPO team.
Foster a positive and collaborative work environment, promoting professional growth and employee engagement
Implement and maintain quality assurance processes to ensure the delivery of accurate and high-quality BPO services.
Monitor performance metrics and implement corrective actions as needed.
Identify and mitigate risks associated with BPO operations.
Ensure compliance with relevant regulations, industry standards, and internal policies.
Stay abreast of technological advancements in BPO and implement relevant technologies to enhance efficiency and productivity.
Collaborate with IT teams to integrate systems and tools that support BPO operations.
Effectively communicate BPO strategies, performance metrics, and achievements to key stakeholders, including senior management and clients.
Drive a culture of continuous improvement by promoting innovation and identifying opportunities for process optimization and automation.

What you’ll need to be successful:

A bachelor's or master's degree in business, management, or a related field.
Fluent in both French and English
Extensive experience in customer services operations, with a proven track record of leadership and achievement. BPO or Credit & Collection would be a plus.
Strong analytical, strategic thinking, and problem-solving skills.
Excellent communication and interpersonal skills.
In-depth knowledge of industry trends, best practices, and emerging technologies in the BPO space.
Entrepreneurial mindset with the ability to work autonomously.

Attractive location- office based in the heart of Dublin city centre
Hybrid work model – a flexible mix of in-office and remote days
Great culture – active Social Club organizing regular team events and activities
Health & wellness – medical coverage, life insurance, and other wellness programs
Time off – competitive paid holidays plus public holidays
Career growth & compensation – competitive salary, equal opportunities, learning & mentorship programs, and advancement support

Because when you thrive, we all succeed!

We’re committed to providing a welcoming and inclusive experience for every candidate If you need any accommodation during the hiring process, just let us know.

Agencies

We only accept applications from invited agencies via our Workable portal. Unsolicited CVs sent to managers or HR won’t be subject to fees.

VP, BPO (Cash Collections) - French & English Speaking

Benefits

Job Description