Job Description Summary

#LI-Hybrid
Location: Dublin, Ireland
Relocation Support: This role is based in Dublin, Ireland. Novartis is unable to offer relocation support: please only apply if accessible.

Are you passionate about driving meaningful change through human-centered design? As a Manager of Implementation Planning & Experience Design at Novartis, you’ll play a pivotal role in shaping how associates and partners embrace new ways of working. You’ll lead strategic change initiatives and craft engaging experiences that foster innovation, learning, and adoption. This is your opportunity to make a lasting impact by designing journeys that truly resonate with people.

Job Description

Key Responsibilities

Lead strategic change planning to align transformation initiatives with business goals and timelines
Design and deliver engaging associate experiences that support adoption and learning
Conduct impact assessments and stakeholder analyses to tailor change strategies
Collaborate with cross-functional teams to embed experience design into change efforts
Develop feedback loops and analytics to measure and improve experience outcomes
Advise leaders and project teams on best practices in change and experience design
Facilitate workshops to co-create solutions that address business and user needs
Ensure compliance with internal standards across all planning and design activities

Essential Requirements

Proven experience in change management, project planning, or service design within large organizations
Strong ability to design associate-centric experiences that support transformation and engagement
Excellent communication and stakeholder management skills across diverse teams
Proficiency in using data, feedback, and analytics to inform planning and measure outcomes
Creative problem-solving mindset with a passion for innovation and continuous improvement
Familiarity with experience design principles and their application in organizational change
Fluency in English, both written and spoken

Desirable Requirements

Certification in change management or design thinking methodologies
Experience working with advertising agencies or in a global corporate environment

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Skills Desired

Agility, Analytical Thinking, Brand Awareness, Building Construction, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Marketing Strategy, Media Campaigns, Sales, Stakeholder Engagement, Stakeholder Management, Strategic Marketing, Waterfall Model

Manager, Implementation Planning & Experience Design

Job Description