About the Team

The Growth team’s mission is to create the best customer experience across all segments of OpenAI’s business. We draw inspiration from a diverse customer base—from individuals exploring ChatGPT for the first time to enterprises building AI-powered products for their customers. We focus on driving lasting customer and business impact, with initiatives rooted in data, experimentation, and deep customer understanding.

About the Role

We are looking for an experienced program manager to lead and scale our outsourced vendor and sales-assist motions for SMB customers across EMEA. This role blends strategy and execution: you’ll design and optimize vendor programs, run experiments to improve conversion, and ensure revenue goals are met. You’ll collaborate closely with sales, product, revops, and vendor partners to deliver a seamless, scalable customer experience.

This role is based in Dublin, Ireland. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

Lead SMB BPO programs: manage and optimize existing outsourced motions, ensuring vendor performance (cost efficiency, and scalability).
Launch & scale vendors: evaluate, select, and onboard new partners; define playbooks and success metrics
Own revenue targets for all EMEA vendor-assisted motions.
Run Experiments: Design and execute data-driven tests to optimize conversion funnels, vendor staffing, and handoffs between product-led and sales-assisted flows.
Standardize operations with dashboards, QA, and escalation processes to ensure consistent vendor performance across geographies.
Partner with cross-regional teams to share best practices and align strategies.
Surface insights from vendors to inform product and sales roadmaps, ensuring a better customer experience.

We're seeking someone with experience including:

7+ years of experience in sales and vendor/BPO leadership.
Proven track record building and scaling outsourced partner programs from 0 to 1 and beyond.
Direct experience owning revenue goals executed via BPO or vendor partnerships.
Strong analytical, operational, and systems skills; comfort with dashboards, SLAs, and experimentation.
Experience evaluating and negotiating with vendors, launching programs, and driving measurable business outcomes.

You might thrive in this role if you:

Background in product-led sales or hybrid growth models.
Experience working with global teams.
Strong cross-functional collaboration skills; ability to work with sales, data, ops, and systems teams.
Comfort operating in ambiguous, high-growth environments while balancing startup agility with scalable processes.

Why This Role is Exciting

Shape OpenAI’s SMB growth engine and build scalable vendor programs from the ground up.
Work at the intersection of AI, product-led growth, and sales
Join a high-impact team that values data, experimentation, and creativity in solving customer problems.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

SMB Sales Program Management

Job Description