At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

Perform operational tasks consistent with the vision of the company working with production, processing, facilities, and engineering personnel in order to meet or exceed customer expectations. Brings outside knowledge and works on the continued learning of skills to raise performance levels and participate in a team effort environment. Contributes to improve guidance standards for work processes, behavior, and performance expectations for the department.

Essential Duties and Responsibilities

Responsible for determining daily, weekly, and long-term manufacturing activities.
Follows process, supports closure of area deviations and investigations, and contributes to implementation of appropriate CAPAs.
Actively participates/contributes improvements to technology transfer, start-ups, design, and implementation of process changes, typically working on cross-functional teams.
Follows cGMPs. Ensure plant and equipment are maintained to best possible working condition.
Support customer relations’ efforts by meeting customer standards and delivery dates. Participate in resolving customer problems, takes a new perspective using existing solutions and reinforces the marketing department’s customer relations program.
Follows established methods and means for handling, storage, packaging, and delivery of products to prevent damage and deterioration. Solves range of straightforward problems.
Uses best practices and knowledge of internal or external business issues to support Operational Excellence Management and participate on the OpEx initiatives.
Consistently participates in the plant safety program, lean initiatives, training program and HR policies. Acts as a resource for colleagues with less experience within these programs.
Participate in customer audits, customer complaint investigations, plant tours, etc. as requested or required.
Contributes to continuous process improvement efforts to reduce scrap, cycle times, improve efficiency, and eliminate waste.

Additional Responsibilities

Provides a “Customer Service” attitude when interacting with internal and external customers while accomplishing work, production, and achieving quality standards.
Maintains a clean, orderly, and safe workstation and environment at all times.
Conforms with and abides by all regulations, policies, work procedures, instruction, and safety rules.
Other duties as assigned based on business need.

Education

Bachelor's Degree In a technical Discipline to include: Business, operations or engineering. required

Work Experience

Minimum 3 years Pharmaceutical manufacturing experience required
Experience working with ISO standards, FDA and cGMP required

Preferred Knowledge, Skills and Abilities

General knowledge of OSHA/EPA/safety regulations, manufacturing and process automation.
Working knowledge of business and shop floor systems to effectively manage operations; prefer SAP and MS Office applications.
Understanding and experience in use of Lean manufacturing principles.
Ability to read and interpret documents and drawings, specifications, safety rules, operating instructions, procedure manuals and regulatory documentation.
Ability to write routine reports, correspondence and process documents.
Ability to speak effectively before groups and employees in the organization.
Ability to understand mathematical concepts such as probability and statistical inference.
Ability to problem solve.

Travel Requirements

None: No travel required

Physical Requirements

Medium-Exerting up to 50lb/22kg of force occasionally and/or up to 20lbs/9kg of force frequently, and/or up to 10lbs/4kgs of force constantly to move objects.

Additional Requirements

Medical Device manufacturing requires strict adherence to standards. Working environment is a manufacturing facility, which houses plastic injection molding machines. Must tolerate fumes and particulate generated from various plastics. Work areas are equipped with adequate lighting, cooling/heating and equipment that are in a good working condition. Must work constructively in an environment that may be stressful due to competing resources while at all times maintaining company confidentiality.
May stand or sit for extended periods of time. Must transport oneself to and from other areas of the facility and travel to other divisions when necessary. Must have good visual acuity. If specifically necessitated by customer requirements, must be able to see with or without corrective lenses and distinguish color differences for product and safety issues. Hearing ability should be sufficient to hear audible alarms from distances up to 150ft.

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.

Investigation specialist

Benefits

Job Description