JOB DESCRIPTION:

About Abbott

At Abbott, we’re committed to helping people live their best possible life through the power of health. Our Diagnostics division delivers innovative solutions that enable faster, more accurate decision-making—improving patient outcomes worldwide.

The Opportunity

We are seeking a Commercial & Customer Service Manager to lead our Ireland business within Core Diagnostics. This is a high-impact leadership role with full accountability for commercial performance, customer experience, and service delivery.

You will play a critical role in driving sustainable growth, enhancing customer satisfaction, and aligning service operations with strategic business goals—while building and leading a high-performing, engaged team.

Key Responsibilities

Own and deliver Ireland commercial performance, including revenue growth, forecasting accuracy, and profitability improvement
Lead and develop a high-performing Customer Experience, Service, and Sales team
Define and execute strategic business development and account growth plans
Build strong relationships with senior stakeholders, including public sector partners (HSE)
Drive tender engagement and contract success, ensuring compliance with procurement frameworks
Enhance customer satisfaction, retention, and long-term value through a customer-centric approach
Align closely with UK & Ireland leadership to deliver regional strategy and consistent service excellence
Monitor KPIs, drive accountability, and implement continuous improvement initiatives
Lead margin improvement and cost-efficiency initiatives
Manage supplier partnerships to improve service quality and reduce risk
Ensure full compliance with Abbott’s quality, regulatory, and operational standards

About You

Proven experience in sales leadership within healthcare or diagnostics
Strong track record of delivering commercial growth and operational excellence
Experience managing and developing high-performing teams
Demonstrated ability to influence senior stakeholders and decision-makers
Skilled in solution selling, account management, and strategic planning
Comfortable working across matrix and virtual environments

Qualifications

University degree (or equivalent)
Sales management experience in a global healthcare organisation
Technical/diagnostics background desirable

Why Join Abbott?

Lead a critical market with significant growth potential
Join a global organisation committed to innovation and impact
Work in a collaborative, purpose-driven environment
Competitive compensation and career development opportunities

Apply Now

If you are a commercially driven leader passionate about delivering exceptional customer experience and driving business growth, we want to hear from you.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Sales Support & Administration

DIVISION:

CRLB Core Lab

LOCATION:

Ireland > Dublin : Liffey Valley, Block B

ADDITIONAL LOCATIONS:

WORK SHIFT:

Ie - 35.0Hst0 (Ireland)

TRAVEL:

Yes, 75 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Driving a personal auto or company car or truck, or a powered piece of material handling equipment

Commercial & Customer Service Manager - Diagnostics

Benefits

Job Description