Job Summary:

JOB DESCRIPTION – Junior Field IT Support

Location:Dublin (Onsite)

Division: Ticketmaster UK/IRE – Enterprise Support

Contract Terms: Permanent, 40 hours per week

THE TEAM

The Technology Support team which is part of the Global Support & Operations organisation, is a customer focused service delivery team providing technical support and installations services across the various business units and client base. We are a key department responsible for the successful delivery of major events and festivals as well as ensuring the ongoing support and maintenance of our fixed client base and owned and operated venues. Focused on providing high levels of customer and client satisfaction we are driven to provide safe, secure and reliable solutions and services that enables fans to enjoy the experience of live events.

THE JOB

The Technology Support team will focus their day to day by providing support to our clients and the wider Ticketmaster and Livenation business either remotely or in person. Supporting a wide range of products, peripherals and Ticketmaster proprietary software you will need to be technically focused and customer centric.

The Technical Support team will often work in the pressurised but enjoyable environment of festivals and outdoor events installing a wide range of hardware and software solutions that provides fans with a seamless and enjoyable experience attending Live events.

WHAT YOU WILL BE TRAINED TO SUPPORT:

Installation and support of Ticketmaster proprietary software and hardware e.g. Ticket printers, Handheld Devices and Point of Sale
Installation of software, firmware to ensure devices are up to date
Installing and supporting network devices including Wireless Access Points, Switches, Bridges etc
Upgrading and replacing hardware and software as and when required
Configuring and testing of the above said hardware and software
Diagnosing and remediation of issues and problems both remotely and on-site
Raising incidents and updating incident management software
Tracking Assets and updating asset management software
Minimise incidents and service distribution by providing proactive support and maintenance
Coordinating and liaising with clients prior to attendance and installations
Working with third party providers and contractors often in a lead capacity
Provide on-site end user training and demonstration of Ticketmaster products
Updating and maintaining technical and operational documentation
Communicating and collaborating with multiple teams and clients
Following best practices and procedures ensuring standards are maintained
Maintain an understanding of all TM and LN products usage and functionality

WHAT YOU NEED TO KNOW

A willingness or keen interest or knowledge of Microsoft, and mobile device applications.
An interest in learning wired and wireless networking technologies and products
Eager to expand knowledge within the entertainment business and its requirements to meet our client’s needs, be committed to your development within the Junior support role.

YOU

An aptitude for understanding concepts and methodologies, both technical and non-technical
Good interpersonal and communication skills – Fluent English essential
Candidate must be detail oriented and organised
Ability to travel required
May be required to work nights, weekends, or holidays
Must have valid clean driving licence
Candidate must be dynamic to meet the needs of an ever-changing live entertainment environment

TICKETMASTER VALUES

Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - – We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

CULTURE

We’re fans who help fans everywhere get in to the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First. #LI-JCK #LI-Onsite

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Junior Field IT Support

Job Description