Destination Golf Services (DGS) is a premier, B2B-focused Destination Management Company dedicated to delivering bespoke, world-class golf travel. With offices spanning London, St. Andrews, Portugal, the USA, and Ireland, we combine deep local expertise with a global reach.

We specialize in tailor-made packages that grant exclusive access to Top 100 courses and major championships like the Ryder Cup and Solheim Cup, all backed by a leadership team with over 100 years of luxury service experience.

Working as an Operations Executive for our DMC business, Destination Golf Services (DGS), your primary focus will be delivering an outstanding customer experience to both our customers and suppliers whilst managing the facilitation of customer bookings. You will be on the front line of our business and working in tandem with our golf travel specialists you will be responsible for ensuring that our client’s experience is transparent, their golf experiences are booked and confirmed with the utmost accuracy and you will ensure that our customer receives the ultimate customer service experience. Working as part of a talented, ambitious, and highly collaborative team you will be the first point of contact for any pre and post travel questions and queries; communicating with customers and suppliers via telephone and email. You will be expected to Meet & Greet all arrivals into Dublin Airport and as the first point of contact for our clients a professional and courteous manner is expected. As the majority of groups arrive both at weekends and early in the morning your work hours will be flexible to accommodate this.

Key Responsibilities:

●Meet & Greet groups at Dublin Airport / Dublin area

●Building out bookings in our booking systems and managing the confirmation of customer bookings with suppliers (room allocations, tee times, buggy hire, club hire, caddies, flights, transfers and any other aspects of customer booking which can include dietary requirements, rooming lists and more)

●Working with accounting to ensure that vendor payments are completed efficiently

●Sending out confirmed itineraries to clients

●Create and send out flight manifests and rooming lists

●Facilitating any amendments that are made between the client and the sales team

●General overall management of bookings

Key Requirements:

●Strong written, verbal and organisational skills with good follow through

●Google Suites knowledge (Google Drive-docs, sheets, Gmail)

●Strong MS Office – Excel and Word skills

●Strong basic maths skills

●Detail oriented and able to multitask

●Travel knowledge a plus

●Bookkeeping experience a plus

●Customer Service and Admin experience a plus

Operations Executive

Job Description