Overview

Position: Sales Consultant ( part time - 8hrs)
Reports to: Store Management Team

Purpose

To be part of the retail team responsible for achieving sales targets and promoting high standards of service to the customer. Reflect the vision and goals associated with Gant UK and the Gant brand.

Responsibilities

Ensure the level of customer service given is consistent with the company standards and meets customer needs and expectations
Assist with achieving store KPI targets
Attend training on sales and product knowledge as required
Use skills and training to generate sales, units/transactions and average spend
Report any misuse or theft of stock to a member of management
Reflect the values of the brand in personal presentation and demonstrate an enthusiasm and passion for the brand
Follow visual merchandising principles to ensure that the brand is represented to the highest standards in the store
Observe and conform to all retail policies and procedures
Maintain good standards in Health and Safety and housekeeping

Qualifications

Competencies

Customer Service Orientation
Team Participation
Flexibility
Initiative
Communication
Positive Attitude

Customer Service Orientation

Discovers and meets the needs of customers, both external and internal, and encourages others to do the same.
Deals with customer requests and complaints effectively, keeping customer informed at all times.
Takes personal responsibility for customer satisfaction.
Continually monitors own quality of service against standards required by Gant and customers.

Team Participation

Takes ownership of and contributes fully to team objectives.
Accepts accountability for team outcomes.
Assists other team members.
Recognises and works effectively with team dynamics.
Understands own role within the team
Encourages other members of the team to contribute fully.

Flexibility

Able to adapt to changing circumstances in a positive manner.
Willing to suggest new ways of doing things.
Recognises the need for continuous change.
Accepts the merit of differing viewpoints.
Adjusts quickly and positively to revised priorities.

Initiative

Does more than is required to contribute to business results, solve or avoid problems and makes the most of new opportunities.
Suggests new approaches and creative solutions.
Looks for new and better ways of doing things.
Is pro-active and not merely re-active.

Communication

Uses interpersonal skills that are appropriate for the situation.
Openly discusses thoughts, opinions and issues in a clear manner.
Able to present well thought out ideas in a logical manner through good verbal and written skills.
Listens well and accepts the opinions of team.
Able to communicate with customers and all levels of employees.
Keeps team and manager informed, explaining reasons behind key decisions.

Positive Attitude

Has a positive expectation of success
Accurately identifies own weaknesses and strengths
Displays/acts with confidence, energy and enthusiasm
Admits to mistakes and learns from them
Eager to improve/update skills
Receives constructive feedback positively
Able to keep own emotions from interfering with work
Remains calm and focused on the job in difficult situations

Sales Advisor part time (8hrs Contract)

Job Description