Senior Director Billing and Cash Collections

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development

Senior Director Billing & Cash Collections

We are seeking a Senior Director Billing & Cash Collections to join our finance team and help us manage and evolve our Billing and Collections processes, globally.

This role will be responsible for overseeing all aspects of the company's billing and collections processes, including billing, invoicing, collections, and cash application. The Director will work closely with the Senior Vice President of Finance and other key members of the finance team to develop and implement strategies to improve the efficiency and effectiveness of these processes.

Key Responsibilities:

Develop and implement strategies to improve the efficiency and effectiveness of the company's billing and collections processes
Oversee the billing and invoicing process, and ensure that invoices are accurate, complete, and timely
Manage the collections process, and ensure that customer accounts are up-to-date and that payments are received on time
Develop and maintain relationships with customers, and work with them to resolve any billing or collections issues
Manage the cash application process, and ensure that payments are applied accurately and in a timely manner
Develop and maintain relationships with banks and other financial institutions, and ensure that the company's cash management processes are efficient and effective
Develop and maintain relationships with auditors and other external stakeholders, and ensure that the company's billing and collections processes are in compliance with all relevant regulations and reporting requirements
Provide leadership and guidance to the global billing and collections team, and ensure that they have the resources and support they need to be successful
Develop and maintain policies and procedures related to billing and collections, and ensure that they are consistent with the company's overall objectives and values
Monitor and analyze industry trends and best practices related to billing and collections, and provide regular updates to the SVP, Finance and other members of the Finance SLT / Ops SLTs.

Competencies:

Strong leadership skills, with the ability to motivate and inspire a global team
Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders, within a complex and global organisation
Strong analytical and problem-solving skills, with the ability to identify and resolve complex billing and collections issues
Future thinking – proven track record of identifying, building and implementing business improvement initiatives, evolving the functions operational efficiencies and capabilities
Experience with billing and collections software and systems, and a track record of success in implementing and managing these systems
Knowledge of relevant regulations and reporting requirements related to billing and collections

Qualifications:

Bachelor's degree in finance, accounting, or a related field;
10+ years of experience in billing and collections, with at least 5 years in a leadership role
Experience managing a large, diverse Billing and Collections team, and a track record of success in developing and implementing strategies to improve these processes
Experience with Billing and Collections software and systems, and a strong understanding of best practices in this area
Knowledge of relevant regulations and reporting requirements related to Billing and Collections

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

Various annual leave entitlements
A range of health insurance offerings to suit you and your family’s needs.
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
Life assurance
Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply

Senior Director Billing and Cash Collections

Benefits

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