Department: Retention

Employment Type: Full time

Location: Onsite - Sandyford, Dublin 18

Compensation: €32,000 Base plus up to €15,000 OTE

We are seeking a Retention Advisor who will work in our Customer Retention Team on a full-time basis at our PrepayPower head office. This role is better than ever before, with our new and improved salary and commission structure!

Successful candidates will have a friendly and competitive nature and demonstrate a will to achieve. Excellent communication skills are needed for this role. working within a sales role is preferable but not essential.

We believe in employee progression and recognising performance; we enjoy working hard, smart, and having fun.

If you are ambitious, results-focused, and enjoy a challenge, you will enjoy working with PrepayPower.

Key Responsibilities:

Help customers to reduce their energy costs and ultimately their costs
Help the business to understand why customers are looking to leave so that we can improve our products and services going forward
Handle calls from customers who are looking for a better energy offer
Manage daily, weekly, and monthly KPIs to maintain performance and customer churn
Build friendly customer relationships in order to minimise customer churn
Support with mentoring and coaching for our junior sales team
Ad hoc phone-based activities as required
A suite of Retention tools available to encourage customers to stay with PrepayPower

Skills, Knowledge and Expertise:

Excellent interpersonal, problem solving and relationship management skills
Experience working within a sales role

About This Role:

Uncapped commission structure
Salary 32,000 base and 15,000 bonus (uncapped)
‘Pay per sale incentivisation structure
Incentivised Mentoring Programme
Realistic progression structure
Based full-time in our Sandyford Office - Dublin 18, with hybrid working after probation

Benefits

Competitive salary and bonus structure
Private Pension Contribution Scheme with Zurich Life
Discounted Health Insurance - Group Scheme with Laya Healthcare
Employee Assistance Program provided by TELUS Health
Free Online GP Services via Webdoctor.ie
Excellent career progression opportunities in a growing company with strong market presence
Fast-paced, friendly team environment
Continuous training and development
Annual leave that increases with service
Exclusive PrepayPower Staff Tariff
Modern offices with excellent facilities in Sandyford
Active CSR, Wellness, and Social initiatives plus great social events
Refer-a-Friend Scheme
TaxSaver Travel Tickets & Bike-to-Work Scheme

About PrepayPower

PrepayPower is the leading provider of Pay-As-You-Go electricity and gas in Ireland. Since 2011, we have been disrupting the energy market by empowering customers with total control and transparency over their electricity costs through our app.

PrepayPower’s mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, oil and broadband by putting them in control.

Customer satisfaction is at the heart of everything we do. Our commitment to providing exceptional service has earned us the title of Ireland’s highest-rated energy supplier on Trustpilot. In 2025, together with Yuno Energy, we proudly reached over 350,000 customer connections.

Why work at PrepayPower

Ranked as a top employer for six consecutive years by Great Places to Work Ireland, we offer ambitious individuals a fast-paced and challenging work environment with enormous opportunities for growth.

PrepayPower is an Equal Opportunity Employer. We are committed to treating all our employees, customers, and stakeholders with dignity and respect. Therefore, we value diverse talent and strive to create an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.

PrepayPower is part of the Yuno Group alongside a suite of brands, including Yuno Energy and firmus Energy. With almost 600 employees and growing, we are the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.

Join us and become part of a dynamic, ambitious team that’s putting control in the hands of our customers.

Privacy

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You can view our privacy notice here Careers - Privacy Policy | PrePayPower for more information.

Retention - Sales Advisor

Benefits

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