Fund Recs is an award-winning Irish Fintech, founded in 2013, dedicated to building the latest technologies to transform how data is managed, processed, and leveraged by the Funds industry.

Our no-code reconciliation and data transformation software takes on mundane, repetitive jobs and fully automates them, giving customers back valuable time to better serve their clients. Our platform supports over 5,000 users in more than 30 countries around the globe and we count some of the world’s largest financial services firms as clients. Industry leading fund administrators, depositories, audit firms, asset managers and 3rd party management companies trust Fund Recs’ software to deliver efficient solutions to mission critical problems across their businesses.

We’re going through a period of high growth and are just getting started. With our continuous investment in innovation and the deployment of new solutions, the opportunity in front of us is enormous. Our team is expanding and has a global footprint of more than 60 people. We have offices in Dublin, Waterford and New York and remote employees spread out from the west coast of North America all the way to Sydney. We work flexibly and operate as a remote friendly company so our team in the vicinity of offices can choose the home / office arrangement that works best for them.

Please note:This role is based in the Republic of Ireland, and we cannot facilitate remote working outside of Ireland for this position. We cannot provide visa sponsorship for this role.

About the role:

We are hiring a Head of Client Service to lead and scale our global client delivery function, partnering closely with the COO to drive performance, efficiency, and client outcomes across the entire client base.

This role carries full accountability for the end-to-end client lifecycle and leadership of three critical functions: Client Enablement, Client Operations, and Project Management. You will act as the central point of visibility across delivery, ensuring risks are identified early, performance is actively managed, and opportunities for improvement are continuously pursued.

Team Structure:

Client Enablement: Own onboarding and implementations, ensuring fast, high-quality go-lives and strong adoption.
Client Operations: Own BAU delivery, client satisfaction, and operational efficiency across all live clients.
Project Management: Provide governance across strategic and complex deliveries.

Success in this role will come from your ability to operate across three key dimensions:

People: Building and leading a high-performing organisation with clear accountability, strong leadership layers, and a culture of ownership and accountability
Process: Designing and embedding a scalable operating model that enables growth without increasing complexity or cost
Client: Ensuring consistently strong client outcomes, high retention, and a proactive, partnership-led approach to client engagement

This is a hands-on role suited to a leader who has successfully scaled client service or operations functions and can quickly take ownership and drive measurable improvements.

What you’ll do:

Own the end-to-end Client Services function, with full accountability for onboarding, delivery, and ongoing client success across all segments.
Lead and develop a high-performing team across Client Operations, Client Enablement, and Project Management, ensuring clear ownership, accountability, and alignment.
Define and embed a scalable operating model that supports growth while maintaining high standards of delivery, quality, and client experience.
Ensure seamless handoffs across the client lifecycle, from implementation through to BAU, with clear ownership, success criteria, and minimal friction.
Drive consistency, structure, and best practice across teams, including governance, reporting, KPIs, and performance management.
Establish clear metrics for success across onboarding, delivery, client satisfaction, retention, and operational efficiency, and ensure these are actively managed.
Create strong feedback loops between Client Services, Product, and Engineering, ensuring client insights directly inform product development and prioritisation.
Partner closely with GTM and Client Success teams to ensure a joined-up client experience and clear accountability across the full lifecycle.
Identify opportunities to improve efficiency, scalability, and automation, reducing manual effort and operational risk.
Act as a senior escalation point for key clients, ensuring issues are resolved effectively and relationships are maintained.
Build and maintain a high-performance culture focused on ownership, accountability, continuous improvement, and client outcomes.

What you’ll bring:

12+ years’ experience in client delivery, operations, or services roles within Fund Operations or Fintech with 8+ years’ mgmt. / leadership experience.
Proven experience leading and scaling multi-layered teams, including managing managers and building high-performing leadership structures.
Strong understanding of end-to-end client lifecycle management, from onboarding through to BAU and ongoing optimisation.
Experience operating in a high-growth, scaling environment, with the ability to build structure without creating unnecessary bureaucracy.
Experience operating within large or complex client portfolios, where scalability, standardisation, and performance management are critical
Demonstrated ability to drive operational excellence, including defining processes, KPIs, governance models, and performance frameworks.
Strong commercial awareness, with a clear understanding of how delivery quality, client satisfaction, and retention impact business performance.
Excellent stakeholder management skills, with the ability to work cross-functionally with Product, Engineering, and GTM teams.
Proven ability to identify and implement improvements in efficiency, scalability, and automation.
Strong problem-solving skills, with the ability to operate effectively in complex, fast-moving environments.
A people-first mindset, with a passion for coaching, developing, and enabling teams to succeed.
High attention to detail combined with the ability to operate at both strategic and operational levels.
Ability to step into an established function and quickly take ownership, with minimal ramp-up time

Interview Process

Our interview process takes place remotely via teams and typically involves the following:

A 45 minute call where we’ll ask you about your current and previous roles and explore some competency based questions with you.
A second round interview to go through follow up questions.
A final stage interview, to meet members of the leadership team and discuss any feedback before making a final decision.

We’re available at all stages to answer any questions that you have and to make sure that you have enough information about us 😊

Our Benefits

25 days annual leave in year 1, with an extra day per year of service up to 30 days
5% employer matched pension contribution
Family Health Insurance coverage for you and your dependants through VHI
Life Assurance Plan
Equity scheme, so you can share in our success
Professional Development budget up to €750 per year for short term learning opportunities
Tuition reimbursement up to €3,500 towards higher education fees
Career growth: we have a defined progression framework with regular promotion reviews – we want our people to grow with us!
Gym membership: up to €350 per year towards a sports club subscription of your choice
Employee referral scheme: generous cash bonus available for successful employee referrals
Wellness: our team have access to an Employee Assistance Programme and we also run regular wellness talks for our team
Home office set up; budget towards the purchase of home office equipment and full tech set up
Generous paid leave for new parents
Volunteering leave to support the local communities in which we live and work
Peer led monthly lunch and learn sessions on topics suggested by our team

Diversity and inclusion are a priority for us, we embrace diversity in all its forms and our aim is for all team members to flourish and achieve their full potential. We are committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of gender, ethnicity, sexual orientation, religion, civil or family status, age, disability or race. Treating people with respect, and providing equal opportunities for employment, growth and advancement is of the utmost importance to us.

Your privacy

Any information you submit through our job application process will be used for the purposes of assessing your fit for a role at Fund Recs. You can learn more about how your data is used and your rights in our privacy policy.

Head of Client Service

Benefits

Job Description