About Landmark Technologies

Landmark Technologies is one of Ireland’s leading IT outsourcing and Cloud Service Providers. As a responsive, client-focused, and award-winning MSP (Managed Service Provider), we empower organisations to achieve transformation and success through innovative IT and communications solutions.

Role Purpose

Reporting to the Service Delivery function, the Field Engineer is responsible for delivering high‑quality, onsite IT support to Landmark IT clients. Acting as a key member of the service delivery team, the Field Engineer is accountable for troubleshooting, installing, configuring, and maintaining client IT infrastructure, with a strong focus on minimising disruption and ensuring an excellent customer experience. The Field Engineer role is hands‑on and client facing, requiring strong technical capability across hardware, devices, and on‑premise environments, combined with effective communication, problem‑solving, and customer service skills. The role plays a critical part in resolving physical and onsite technical issues, supporting new equipment deployments, and maintaining reliable IT operations for Landmark IT customers.

Please ensure to fill out the below eligibility questionnaire as part of your application.

https://survey.harrisonassessments.com/qxek-8xbt-5rbn

Key Responsibilities

Onsite Support & Service Delivery

• Deliver onsite technical support across desktop, server, network, and peripheral infrastructure

• Diagnose and resolve hardware, software, and connectivity issues within client environments https://landmark.ie/ • Perform installations, upgrades, moves, adds, changes, and disposals (IMACD)

• Ensure all work is completed in line with agreed SLAs and Landmark service standards

Client Engagement

• Act as a professional and trusted point of contact during onsite client visits

• Communicate technical issues and resolutions clearly to technical and non‑technical stakeholders

• Provide recommendations and guidance to improve client IT environments

• Complete onsite technical assessments and contribute findings to internal teams

Incident & Problem Management

• Respond to escalated tickets requiring onsite intervention

• Troubleshoot complex technical issues and implement effective, repeatable solutions

• Ensure accurate and timely ticket updates within PSA systems

Project Support

• Assist with the delivery of IT projects including deployments, upgrades, and migrations

• Support cloud initiatives such as Microsoft 365 and Azure implementations

• Work collaboratively with Service Desk, Projects, and Technical Alignment teams

Systems, Documentation & Compliance

• Maintain accurate documentation of client environments and onsite activities

• Log all work, time, and updates correctly within PSA and ticketing systems

• Follow Landmark SOPs, security standards, and best practice processes.

Eligibility - Skills, Qualifications & Experience

The ideal candidate will bring a strong technical foundation, practical experience, and a client-focused mindset suited to a dynamic MSP environment.

• Proven experience in a Field Engineer or similar onsite IT support role

• Strong knowledge of Windows OS, Microsoft 365, and networking fundamentals

• Experience with Active Directory, Azure AD, and endpoint management

• Ability to troubleshoot across hardware, software, and networking layers

• Experience supporting cybersecurity solutions, VoIP/telephony, video conferencing, DNS and hosting

• Full, clean driving licence (essential)

Desirable

• Experience working within an MSP environment

• Certifications such as CompTIA A+, Network+, Microsoft Azure or M365

• Experience with firewalls, switches, and Wi-Fi solutions

• Exposure to cloud platforms such as Azure or AWS Suitability

Traits, Behaviours & Competencies

The ideal candidate will demonstrate a strong alignment between behavioural traits and role success factors, team dynamics and cultural fit.

• Client‑Centric Mindset: Delivers a consistently positive and professional customer experience

• Accountability: Takes ownership of tasks and follows through to resolution

• Problem Solving: Applies logical thinking to diagnose and resolve technical issues efficiently

• Communication: Communicates clearly and confidently with clients and colleagues

• Organisation: Manages workload effectively across multiple client sites and priorities

• Collaboration: Works well within cross‑functional service delivery teams

• Attention to Detail: Ensures accuracy in technical work and documentation

• Adaptability: Thrives in a fast‑paced MSP environment with changing demands

• Professionalism & Integrity: Acts in line with Landmark values at all times

Key Performance Indicators

Success in this role will be measured through clearly defined KPIs aligned to service delivery and client satisfaction:

• Service Delivery Excellence

• SLA compliance ≥ 95%

• Incident resolution within agreed timelines ≥ 90%

• Client Satisfaction

• Customer Satisfaction (CSAT) score ≥ 95%

• Reduction in repeat or recurring incidents

• Productivity & Utilisation

• Tickets resolved per day/week in line with targets

• Utilisation rate (% billable / productive time)

• Quality & Compliance

• Accuracy and completion rate of documentation

• Timesheet completion and approval compliance

• Project Contribution

• On‑time completion of assigned project tasks

Package and Benefits

We believe in recognising and rewarding great work, which is why we offer a benefits package designed to attract, retain, and support top talent.

• Competitive salaries

• Competitive bonuses

• Annual pay reviews

• Health insurance

• Length of service holidays

• Company Outings & Weekends

• Company laptop

• Mileage allowance

• Full induction

• Career planning

• Paid volunteer time

• Learning and development

• Healthy food and snacks

• Personal Financial Clinic

Field Service Engineer

Benefits

Job Description