What this Job Entails:

The Data Center Technician II will assist with installation of hardware into racks, asset tagging and scanning, cabling, data center maintenance, documenting processes and server installations.

Scope:

Works on assignments that are moderately difficult, requiring judgment in resolving issues
Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

Working in Client’s Data center, providing 24x7 technical support;
Installing and configuring from data link layer to application layer of the whole network system in the data center;
Daily monitor and maintaining the network, ensure network availability so that the remote users can have stable access to the servers;
Engaging in site layout, network construction planning, quality control and ensuring data safety;
Supervising server support specialist to diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Responsible for installing, moving, and decommissioning hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, and other devices in the Data Center.
Confirm and label devices, rack and cables.
Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.
Work under the direction of Site Operations Supervisor and/or Operations Manager) and follow Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work.
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

High school diploma or general education degree (GED) and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
Excellent verbal and written communication skills in English
Ability to respond to any On-Call request within 1 hour, while on-call
Effectively utilize the ticket management systems
Ability to cable systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards
Experience working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber
Ability to adapt to changing priorities, conditions, and circumstances
Strong organization skills
Working knowledge of computer hardware
Understanding of networking components and infrastructures
Knowledge of copper and fiber testers
Excellent troubleshooting skills
Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage)
Experience with cable management and knowledge of how to run fiber and copper in a data center
Some knowledge of Data-Center electrical, HVAC, and bandwidth infrastructures as well as fiber/copper topologies
Able to operate material handling equipment – server lifts, pallet jacks, and forklifts (if certified)
Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
Ability to learn new software
Must provide own transportation to work locations

Preferred Qualifications:

Certifications in Data Center technologies are desired
Hands on experience in electrical, HVAC, and data center infrastructures
Working knowledge of networking components and infrastructures, including Wi-Fi

Physical Demand & Work Environment:

Physically assist in moving and racking equipment.
Able to safely lift and move a minimum of fifty (50) pounds
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Data Center Technician II

Job Description